CSR / Teller - Owensboro Downtown, KY - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem resolution","Confidentiality","Sound judgment","Responsiveness"]

Provide excellent customer service in a retail bank setting, listening to customers’ needs, answering questions, following up, and resolving issues while maintaining confidentiality. Handle daily office responsibilities, perform accurate cash handling and balancing, and stay current on policies and procedures. Refer customers to appropriate bankers and business partners using the right tools for tracking, and escalate more complex problems as needed.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR / Teller - Owensboro Downtown, KY - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide excellent customer service in a retail bank setting, listening to customers’ needs, answering questions, following up, and resolving issues while maintaining confidentiality. Handle daily office responsibilities, perform accurate cash handling and balancing, and stay current on policies and procedures. Refer customers to appropriate bankers and business partners using the right tools for tracking, and escalate more complex problems as needed.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide customer service by listening to customer needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, find solutions to issues, and respond in a timely manner.
  • •Maintain confidentiality of customer business and follow the Bancorp Code of Business Conduct and Ethics.
  • •Perform daily office responsibilities with the platform team and maintain accurate cash balancing records.
  • •Refer customers to bankers and business partners as appropriate and use tracking tools for referrals; direct complex issues to leadership as needed.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience/work involved.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and sound judgment for problem resolution.
Education:High School
Skills:Customer serviceProblem resolutionConfidentialitySound judgmentResponsiveness

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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