Product Operations Specialist | Generalist

Ramp
New York
Workplace: HybridFull timeUSD 128,000 - 180,000 annuallyFunction: Communications, PR & CommunityExperience: 2+ yearsSkills: ["Communication","Cross-functional collaboration","Root cause analysis","Working with ambiguity","Stakeholder management"]

Own product operations for a meaningful set of Ramp products, working at the intersection of customer needs and operational realities. Partner with product managers and cross-functional teams to build data-driven roadmaps, define scalable automation and processes, and support launches with documentation and enablement. Use analytics to improve product performance and quality, help drive incident identification and resolution, and manage partner/vendor operations.

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Ramp
Ramp
1 day ago

Product Operations Specialist | Generalist

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Last checked: 2 hours agoStatus: Live

Job Summary

Own product operations for a meaningful set of Ramp products, working at the intersection of customer needs and operational realities. Partner with product managers and cross-functional teams to build data-driven roadmaps, define scalable automation and processes, and support launches with documentation and enablement. Use analytics to improve product performance and quality, help drive incident identification and resolution, and manage partner/vendor operations.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Represent the voice of the customer within your product space and connect customer experience to product and engineering teams.
  • •Own company-wide initiatives to build predictable, reliable processes as Ramp scales.
  • •Create product analytics and data analyses to identify opportunities to improve performance, quality, and product intuitiveness.
  • •Support product launches by ensuring flawless releases through documentation, enablement, and context sharing.
  • •Aid incident identification and resolution and manage partner/vendor operational relationships, including service agreements and performance assessments.

Pay and Benefits

Salary: USD 128,000 - 180,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveHealth InsuranceDentalVision401kParental LeavePet InsuranceRelocation

Key Requirements

  • •Minimum 2 years of professional experience in product management, product operations, or strategy & operations roles in a fast-growing business.
  • •Experience driving fast execution of complex initiatives requiring coordination across many teams.
  • •Track record of finding root causes to deliver more enduring, impactful solutions.
  • •Experience using qualitative and quantitative feedback to create product recommendations, including working with customers via feedback or research interviews.
  • •Comfort translating data into insights and action, including experience querying SQL.
Experience:2+ yearsFintechSaaS
Skills:CommunicationCross-functional collaborationRoot cause analysisWorking with ambiguityStakeholder management
Tech Stack:SQLRetoolPythonJavaReact

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor