Service Executive

Hermes
Hong Kong
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Teamwork","Problem-solving"]

Join Hermes as a Service Executive in Hong Kong to greet customers, identify needs, and coordinate seamless in-store experiences. You will support the sales team, manage queues, schedule walk-in appointments, maintain clear communication with the team, and assist with general store operations to ensure excellent customer service and smooth daily store flow.

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Hermes
Hermes
2 months ago

Service Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Join Hermes as a Service Executive in Hong Kong to greet customers, identify needs, and coordinate seamless in-store experiences. You will support the sales team, manage queues, schedule walk-in appointments, maintain clear communication with the team, and assist with general store operations to ensure excellent customer service and smooth daily store flow.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Greet and interact with customers in a professional manner.
  • •Identify needs, product interest and enquiries of arriving customers.
  • •Arrange and verify walk-in customers’ appointment.
  • •Maintain good communication with the team, escort customers entering the store and ensure them without having left unattended.
  • •Update customer appointments throughout the day and record accordingly.

Key Requirements

  • •Relevant work experience in retail sales / stock management / customer service field.
  • •Fluent in English, Cantonese, and Mandarin.
Experience:RetailCustomer service
Skills:CommunicationTeamworkProblem-solving
Languages:EnglishCantoneseMandarin

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn