1 week ago

Workflow Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Own first-line technical support for Nutrient Workflow by triaging customer and partner tickets, reproducing issues, debugging live production instances, and tracing problems across application, infrastructure, and cloud layers. Escalate confirmed bugs with clear logs and repro steps, jump on customer calls to troubleshoot in real time, and keep customers updated within SLAs. Use AI tools and build automations to accelerate triage, reproduction, and responses.

Location: Costa Rica, Peru, Panama, Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Provide first-line technical support for Nutrient Workflow by taking customer and partner tickets.
•Debug live production instances and trace issues from symptom to root cause across the application, infrastructure, and cloud layers.
•Reproduce reported issues and escalate confirmed bugs to engineering with clear, well-scoped tickets, logs, and repro steps.
•Join customer calls to troubleshoot in real time and keep customers in the loop until resolution within SLAs.
•Build AI-powered automations and internal tooling to speed up triage, reproduction, and responses.

Key Requirements

•Experience in a customer-facing technical role (support engineering, solutions engineering, SRE, or similar) owning problems end to end.
•AI-first way of working, using coding agents and LLM tooling and building real automations with them.
•Confidence debugging live production systems with working knowledge of cloud infrastructure, primarily AWS.
•Empathetic, clear communication in written responses and on live calls so customers feel heard.
•Nice to have: Kubernetes experience or hands-on time with workflow automation/BPM platforms, plus experience with MSSQL, MongoDB, and Redis.

Skills:Customer focusCommunicationCollaborationRapid learningProblem-solving

Tech Stack:AILLMsAWSKubernetesMSSQLMongoDBRedis

Company Brief

Nutrient

Provides a developer-friendly in-product analytics and experimentation platform to help product teams track user behavior, run experiments, and rapidly surface actionable insights for improving engagement and retention.

Industry: Data Infrastructure

Website

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Nutrient

1 week ago

Workflow Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Costa Rica, Peru, Panama, Mexico

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Provide first-line technical support for Nutrient Workflow by taking customer and partner tickets.
•Debug live production instances and trace issues from symptom to root cause across the application, infrastructure, and cloud layers.
•Reproduce reported issues and escalate confirmed bugs to engineering with clear, well-scoped tickets, logs, and repro steps.
•Join customer calls to troubleshoot in real time and keep customers in the loop until resolution within SLAs.
•Build AI-powered automations and internal tooling to speed up triage, reproduction, and responses.

Key Requirements

•Experience in a customer-facing technical role (support engineering, solutions engineering, SRE, or similar) owning problems end to end.
•AI-first way of working, using coding agents and LLM tooling and building real automations with them.
•Confidence debugging live production systems with working knowledge of cloud infrastructure, primarily AWS.
•Empathetic, clear communication in written responses and on live calls so customers feel heard.
•Nice to have: Kubernetes experience or hands-on time with workflow automation/BPM platforms, plus experience with MSSQL, MongoDB, and Redis.

Skills:Customer focusCommunicationCollaborationRapid learningProblem-solving

Tech Stack:AILLMsAWSKubernetesMSSQLMongoDBRedis

Company Brief

Nutrient

Industry: Data Infrastructure

Website