Associate Manager, Agent Experience

Compass
Santa Monica, Los Angeles
Workplace: OnsiteFull timeUSD 90,000 - 100,000 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Leadership","Problem-solving","Collaboration","Judgment","Communication"]

Lead the Agent Experience function at Compass by coaching a team that supports real estate agents with onboarding, training, and escalations. Own market-level new agent orientation and drive operational process improvements to increase adoption of Compass programs and products. Partner with Operations and senior leadership to monitor KPIs and agent satisfaction, ensure marketing support quality, and build training materials for successful agent integration.

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Compass
Compass
1 day ago

Associate Manager, Agent Experience

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the Agent Experience function at Compass by coaching a team that supports real estate agents with onboarding, training, and escalations. Own market-level new agent orientation and drive operational process improvements to increase adoption of Compass programs and products. Partner with Operations and senior leadership to monitor KPIs and agent satisfaction, ensure marketing support quality, and build training materials for successful agent integration.
Location: Santa Monica, Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Coach, train, and lead a team of Agent Experience Managers and Agent Experience Coordinators
  • •Serve as escalation point for front-desk office management needs
  • •Own market-level new agent orientation to ensure comprehensive preparation and smooth agent transitions
  • •Drive Compass product and program adoption goals by diagnosing and iterating on regional go-to-market plans
  • •Monitor OCRs and KPIs for direct reports and partner with senior leadership to monitor agent satisfaction

Pay and Benefits

Salary: USD 90,000 - 100,000 annually
Equity and Bonus:Equity
Perks:Paid LeaveParental LeaveHealth InsuranceDentalVision401kLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •B.A. or B.S. degree
  • •3-5 years in client success or relationship management
  • •1-2 years of team management experience
  • •Experience with Zendesk and Salesforce offerings
  • •Impeccable operational attention to detail and strong problem-solving and communication skills
Experience:Real estate brokerage industry
Education:Bachelor's
Skills:LeadershipProblem-solvingCollaborationJudgmentCommunication
Languages:English
Tech Stack:ZendeskSalesforce

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn