Splunk Customer Success Engineer - KSA

Cisco
Riyadh
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Communication","Customer service","Independent work","Collaboration","Project planning"]

Own the technical health of Splunk customers by advising on Splunk Enterprise and Splunk Cloud architectures, guiding adoption, and ensuring customers realize the full value of their investment. Lead onboarding, health-check diagnostics, and planning recommendations across customer environments and escalations. Coordinate internally to resolve issues, support QBRs with usage and performance insights, and drive upgrade readiness and service/workload optimization.

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FursaFursa
Cisco
Cisco
4 months ago

Splunk Customer Success Engineer - KSA

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the technical health of Splunk customers by advising on Splunk Enterprise and Splunk Cloud architectures, guiding adoption, and ensuring customers realize the full value of their investment. Lead onboarding, health-check diagnostics, and planning recommendations across customer environments and escalations. Coordinate internally to resolve issues, support QBRs with usage and performance insights, and drive upgrade readiness and service/workload optimization.
Location: Riyadh
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deliver customer onboarding mentorship, enablement planning, and administration/management workshops.
  • •Lead planning and recommendations for the overall health of a customer’s Splunk environment with diagnostic health checks.
  • •Coordinate internal teams to facilitate resolution of customer issues and escalations.
  • •Proactively analyze customer issues and interactions to identify training and additional services needs.
  • •Support sales QBRs and handle critical issues/configurations, including upgrade readiness and new feature awareness.
Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceEquityFlexible SpendingSchooling Allowances

Key Requirements

  • •3+ years of experience in technical account management, customer success, professional services, systems engineering, or related roles.
  • •Experience in customer escalations, account management, and project management.
  • •Ability to build technical concepts for non-technical audiences with strong verbal and written communication.
  • •Fluency in Arabic and English.
  • •You come from a similar Technical Account / Customer Success role.
Experience:3+ yearsCustomer successTechnical account management
Skills:CommunicationCustomer serviceIndependent workCollaborationProject planning
Languages:ArabicEnglish
Tech Stack:Splunk EnterpriseSplunk CloudIT operations

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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