Manager, Customer Success (Activation), Europe

Mastercard
Stockholm
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Collaborative","Self-driven","Interpersonal","Leadership","Communication"]

Own end-to-end issuer activation programs for Mastercard Corporate Solutions across Europe, driving successful activation and expansion of new payment flows and products for commercial issuer clients. Partner with internal teams (FI Sales, Product, Services, and Account Management) to operationalize go-to-market strategies, execute customer engagement plans, accelerate deal timelines, and translate client feedback into enhancements that remove adoption barriers and deliver measurable value.

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FursaFursa
Mastercard
Mastercard
1 month ago

Manager, Customer Success (Activation), Europe

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Status: Live

Job Summary

Own end-to-end issuer activation programs for Mastercard Corporate Solutions across Europe, driving successful activation and expansion of new payment flows and products for commercial issuer clients. Partner with internal teams (FI Sales, Product, Services, and Account Management) to operationalize go-to-market strategies, execute customer engagement plans, accelerate deal timelines, and translate client feedback into enhancements that remove adoption barriers and deliver measurable value.
Location: Stockholm
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Manage end-to-end issuer activation programs and support go-to-market initiatives with internal and external teams to surface insights that accelerate growth.
  • •Collaborate across product, services, and account management teams to operationalize activation strategies and ensure alignment.
  • •Accelerate deal timelines for new product signings and develop strategies to maximize revenue opportunities.
  • •Execute and support customer engagement plans across the full lifecycle from onboarding and implementation to activation, adoption, and growth.
  • •Drive continuous improvement of the client lifecycle and identify new use cases and potential distribution/technology partners.

Key Requirements

  • •Strong commercial payments experience in the payments or financial services sector, focused on growth, expansion, and revenue optimization.
  • •Advanced understanding of B2B and T&E payment flows, business needs, purchase-to-pay process in large organizations, and general card economics.
  • •Experience managing multiple complex projects concurrently and delivering timely results under tight timelines.
  • •Experience with consultative sales, relationship management, and product commercialization in the financial services or payments industry, preferably with commercial issuing background.
  • •Bachelor’s degree in business or Marketing (or related field); fluency in English, with other languages an advantage.
Experience:PaymentsFinancial servicesCommercial issuing
Education:Bachelor's in business, Marketing, or a related field
Skills:CollaborativeSelf-drivenInterpersonalLeadershipCommunication
Languages:English
Tech Stack:Microsoft OfficeExcelPowerPointAccess

Company Brief

Mastercard
Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Purchase, New York, United States
Founded: 1966
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