Manager, Customer Success Management

PayPal
Pennsylvania
Workplace: RemoteFull timeUSD 117,500 - 174,350 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Thought partnership","Problem-solving","Coordination","Relationship management","Continuous improvement"]

Partner with the customer success organization as a thought partner to improve sales-team effectiveness. You’ll identify issues, recommend best practices, lead customer success programs and projects, and maintain strong client relationships. The role includes building and presenting detailed sales reports with actionable insights and fostering continuous improvement within the customer success team so clients stay satisfied and teams hit revenue targets.

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FursaFursa
PayPal
PayPal
4 days ago

Manager, Customer Success Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 3 days ago

Job Summary

Partner with the customer success organization as a thought partner to improve sales-team effectiveness. You’ll identify issues, recommend best practices, lead customer success programs and projects, and maintain strong client relationships. The role includes building and presenting detailed sales reports with actionable insights and fostering continuous improvement within the customer success team so clients stay satisfied and teams hit revenue targets.
Location: Pennsylvania
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Identify issues and recommend best practices to enhance sales team efficiency and effectiveness.
  • •Lead functional projects and programs to ensure successful outcomes through coordination and collaboration.
  • •Prepare detailed sales reports and presentations with insights to support decision-making.
  • •Maintain strong relationships with clients by addressing needs and ensuring satisfaction with PayPal’s offerings.
  • •Foster continuous improvement in the customer success team to promote professional development and growth.

Pay and Benefits

Salary: USD 117,500 - 174,350 annually
Equity and Bonus:Equity
Perks:Health InsuranceRetirementPaid LeaveLearning Budget

Key Requirements

  • •5+ years of relevant experience and a Bachelor’s degree (or an equivalent combination of education and experience).
  • •Demonstrated ability to identify issues and recommend best practices to improve sales team efficiency and effectiveness.
  • •Experience leading functional projects and programs with strong coordination and collaboration.
  • •Ability to prepare detailed sales reports and presentations that support decision-making.
  • •Experience maintaining strong client relationships and addressing customer needs to ensure satisfaction.
Experience:5+ yearsCustomer successSalesClient management
Education:Bachelor's
Skills:Thought partnershipProblem-solvingCoordinationRelationship managementContinuous improvement

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn