Technical Solutions Engineer

Arista Networks
Ireland
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-5 yearsSkills: ["Troubleshooting","Customer focus","Interpersonal skills","Product knowledge","Documentation"]

Support customers as a Tier 3 escalation engineer across Arista’s networking products and EOS network protocols. You’ll respond to inquiries by phone and email, troubleshoot hardware and software issues, and recommend corrective actions. Work closely with customers and—when needed—software and hardware development teams, reproducing problems in a dedicated lab environment. Document recurring technical issues to support product quality and development.

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FursaFursa
Arista Networks
Arista Networks
2 days ago

Technical Solutions Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Support customers as a Tier 3 escalation engineer across Arista’s networking products and EOS network protocols. You’ll respond to inquiries by phone and email, troubleshoot hardware and software issues, and recommend corrective actions. Work closely with customers and—when needed—software and hardware development teams, reproducing problems in a dedicated lab environment. Document recurring technical issues to support product quality and development.
Location: Ireland
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Respond to customer product inquiries via telephone or written internet-based email.
  • •Resolve customer concerns related to installation, operation, maintenance, and product application/compatibility.
  • •Troubleshoot issues across hardware equipment and software applications and recommend corrective action.
  • •Document customer communications and recurring technical issues to support product quality programs and product development.
  • •Work with customers and, when needed, software and hardware development teams, including performing recreates in a dedicated lab environment.

Key Requirements

  • •Minimum of 1-5 years hands-on experience supporting, troubleshooting, debugging, and administering network protocols and technologies.
  • •Working knowledge of networking industry, products, and protocols.
  • •Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation/analysis tools).
  • •Strong comfort level with Linux.
  • •Familiarity with scripting/programming (C++, Java, Python, Perl, JavaScript, shell) is a plus.
Experience:1-5 yearsNetworkingData centerCampus networking
Skills:TroubleshootingCustomer focusInterpersonal skillsProduct knowledgeDocumentation
Languages:English
Tech Stack:AAA/TACACSACLARPBGP (RFC 4271)DHCPEthernet (IEEE 802.3ab)Ethernet (IEEE 802.3ae)Flow ControlICMPIGMPIPv4IPv6LACPLLDPMPLSNATOpen FlowOSPF (RFC 2328)PIMQOS

Company Brief

Arista Networks
Designs and sells high-performance cloud networking hardware and software for large-scale data centers and enterprise environments, including switches, routers, and network operating systems focused on programmability, telemetry, and low-latency networking.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 2004
Glassdoor
Glassdoor: 4.1
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