Account Manager

WSP
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Organized","Disciplined","Stakeholder management","Teamwork","Client-focused"]

Manage and grow relationships with an existing portfolio of around 100 chemical industry accounts in WSP’s Chemical Risk team. Drive account retention, improve client satisfaction and service delivery, and identify business challenges across chemical risk and sustainability. Monitor market trends, regulatory challenges, and competitor activity to support internal business development, while upselling and cross-selling WSP sustainability, emergency response, and regulatory compliance solutions.

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FursaFursa
WSP
WSP
4 days ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Manage and grow relationships with an existing portfolio of around 100 chemical industry accounts in WSP’s Chemical Risk team. Drive account retention, improve client satisfaction and service delivery, and identify business challenges across chemical risk and sustainability. Monitor market trends, regulatory challenges, and competitor activity to support internal business development, while upselling and cross-selling WSP sustainability, emergency response, and regulatory compliance solutions.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and expand relationships across a portfolio of around 100 accounts to identify business challenges and create solutions.
  • •Implement account management activities to support strategy execution, client satisfaction, and efficient service management.
  • •Engage directly with clients to surface market insights such as trends, regulatory challenges, and competitor activity.
  • •Identify opportunities to up-sell and cross-sell WSP services while maximizing long-term customer retention.
  • •Liaise with internal teams (consultants, customer services, product delivery, and sales) to guide high-quality account management and service delivery.

Key Requirements

  • •Broad account management experience, including sales and retention best practice.
  • •Experience exceeding individual account management development and retention targets.
  • •Proven track record managing a large customer base in an organized and disciplined way.
  • •Experience in a consultative sales environment (e.g., consultancy or software).
  • •Experience in sustainability, risk management, chemical response, regulatory, or safety business areas, plus CRM experience (MS Dynamics preferred).
Experience:Chemical industrySustainabilityRisk managementRegulatory complianceConsultative sales
Skills:OrganizedDisciplinedStakeholder managementTeamworkClient-focused
Tech Stack:CRMMS Dynamics

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn