Messaging Services Senior Specialist

NTT
Bengaluru
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Customer-centric approach","Verbal communication","Written communication","Problem-solving","Independent judgment"]

Provide steady-state support and on-call escalation coverage for email and collaboration infrastructure, with a focus on Microsoft 365. Administer and troubleshoot Microsoft Teams, Teams policies, permissions, and lifecycle management, while supporting M365 apps including Viva, Power Automate, and Sway. Execute upgrades and maintenance with minimal disruption, collaborate on security/compliance and data retention policies, and use monitoring and admin centers to track performance and generate reports.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
1 month ago

Messaging Services Senior Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Provide steady-state support and on-call escalation coverage for email and collaboration infrastructure, with a focus on Microsoft 365. Administer and troubleshoot Microsoft Teams, Teams policies, permissions, and lifecycle management, while supporting M365 apps including Viva, Power Automate, and Sway. Execute upgrades and maintenance with minimal disruption, collaborate on security/compliance and data retention policies, and use monitoring and admin centers to track performance and generate reports.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide steady-state support for email and collaboration infrastructure, including on-call coverage and handling escalations and critical issues.
  • •Administer Microsoft Teams across the organization, including integration with other Microsoft 365 services, monitoring performance/reliability, and managing policies and permissions.
  • •Troubleshoot and resolve issues for Teams users, including chat, meetings, calls, and file sharing; manage user access and usage policies.
  • •Plan and execute changes/upgrade and maintenance activities for M365 services with minimal disruption and effective stakeholder communication.
  • •Administer SharePoint Online and collaboration components (site collections, permissions, content types/lists/libraries, workflows, templates) and support monitoring, reporting, and security/compliance/data retention policies.

Key Requirements

  • •Bachelor’s degree in computer science, Engineering, or related field.
  • •5+ years of experience with Microsoft Teams, M365 apps, and Exchange Online.
  • •Microsoft 365 certification preferred.
  • •Demonstrated ability to use systems, tools, and procedures to accomplish job responsibilities.
  • •Ability to analyze complex issues and communicate technical concepts clearly to end users.
Experience:5+ years
Education:Bachelor's
Skills:Customer-centric approachVerbal communicationWritten communicationProblem-solvingIndependent judgment
Tech Stack:Microsoft TeamsMicrosoft 365SharePoint OnlineM365Viva suitePower AutomateSwayExchange OnlineMicrosoft Teams Phone SystemDirect routingCalling plansOn-premises telephonyCloud-based telephonySIPPSTNVoIPMicrosoft 365 Security & Compliance CentreSharePoint Admin Centre

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn