Risk Investigator - Third Party/ATO Fraud
Mercury
San Francisco, New York
Workplace: HybridFull timeUSD 109,500 - 152,100 annuallyFunction: Legal, Risk & ComplianceExperience: 3+ yearsSkills: ["Attention to detail","Communication","Customer empathy","Organizational skills","Judgment"]Investigate suspected account takeover (ATO) and third-party fraud incidents to protect customers. Lead complex, high-impact investigations end-to-end, coordinate containment and recovery across Fraud, Customer Support, Product, Engineering, Compliance, Legal, and leadership, and serve as the primary customer point of contact during critical account recovery events. Improve ATO investigation playbooks and workflows, identify detection gaps in authentication and fraud systems, document findings, and mentor teammates to raise investigation quality and speed.
