Carvana

2 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of a local Carvana hub, owning market launch, logistics, and consumer branding while driving team engagement and ongoing market success. Coach and develop a team of Customer Advocates—interviewing, onboarding, training, and running performance check-ins. Monitor and present regular operational reports to upper management, act as the go-to expert by jumping in when needed, and proactively improve the customer and advocate experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, owning market launch, operations, logistics, and consumer branding.
•Help interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance for success.
•Develop Customer Advocates through feedback, performance check-ins, and goal-setting to improve skills and performance.
•Generate and monitor regular operational reports and present them to upper management.
•Serve as the go-to expert by jumping in when needed and effectively manage complex, sensitive customer-facing issues while improving the overall team experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement to guide teams to exceed goals.
•Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining a strong focus on customer experience.

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic planning

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website

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Carvana

2 months ago

Team Lead, Market Operations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Run the local Carvana hub, owning market launch, operations, logistics, and consumer branding.
•Help interview, select, onboard, and train Customer Advocates; provide tools, resources, and guidance for success.
•Develop Customer Advocates through feedback, performance check-ins, and goal-setting to improve skills and performance.
•Generate and monitor regular operational reports and present them to upper management.
•Serve as the go-to expert by jumping in when needed and effectively manage complex, sensitive customer-facing issues while improving the overall team experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

•5+ years of work experience in a customer-facing team environment.
•3+ years of management experience.
•Proven history of developing and coaching employees.
•Experience with strategic planning and process improvement to guide teams to exceed goals.
•Excellent interpersonal and leadership skills, with the ability to diagnose and solve problems while maintaining a strong focus on customer experience.

Education:Bachelor's

Skills:LeadershipInterpersonal skillsCoachingProblem-solvingStrategic planning

Languages:English

Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana

Industry: Automotive

Website