Customer Service Delivery Advocate

Carvana
Raleigh
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Energetic"]

Deliver vehicles to customers’ doors as a Customer Advocate, operating Carvana’s custom car haulers with training provided. Load and unload vehicles, inspect the hauler to keep vehicles safe to drive, and complete customer paperwork with detailed notes in the customer tracking system. Drive safely while maintaining a clean record in line with Carvana’s CMV Driver Qualification policy, supporting an improved car-buying experience for customers.

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FursaFursa
Carvana
Carvana
3 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver vehicles to customers’ doors as a Customer Advocate, operating Carvana’s custom car haulers with training provided. Load and unload vehicles, inspect the hauler to keep vehicles safe to drive, and complete customer paperwork with detailed notes in the customer tracking system. Drive safely while maintaining a clean record in line with Carvana’s CMV Driver Qualification policy, supporting an improved car-buying experience for customers.
Location: Raleigh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using Carvana’s custom car haulers.
  • •Frequently load/unload vehicles and regularly inspect the car-hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 17 - 19 hourly
Perks:Health InsuranceDentalVision401kOvertimePaid LeaveStudent LoanEquity

Key Requirements

  • •2+ years of customer-facing experience.
  • •Ability to perform physically demanding tasks, including loading/unloading vehicles and detailing vehicles in indoor and outdoor conditions.
  • •Ability to read, write, speak, and understand English.
  • •Ability to walk/stand and sustain physical activity for extended periods (8+ hours) and handle lifting/carrying up to 50 lbs.
  • •Must pass a drug test, obtain a DOT Medical Card, and have (or obtain) a valid driver’s license; role is not eligible for visa sponsorship.
Experience:2+ years
Skills:Self-motivatedEnergetic
Licenses:NotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn