NTT

2 months ago

Call Center Senior Associate

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Last checked: 4 hours agoStatus: Live

Job Summary

Drive revenue through high-volume outbound calls to Canada-based customers, promoting telecom products such as plans, upgrades, bundles, and retention offers. Understand customer needs and use consultative selling to recommend tailored solutions, while handling objections and maintaining strong CRM records. Meet daily, weekly, and monthly sales targets while ensuring compliance with scripts, quality, and process standards in a night-shift, office-based environment.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Make high-volume outbound calls to prospective and existing customers.
•Promote telecom products (plans, upgrades, bundles, retention offers).
•Understand customer needs and recommend tailored solutions.
•Achieve daily, weekly, and monthly sales targets.
•Maintain accurate CRM records and handle objections/rejections professionally while following scripts and quality standards.

Key Requirements

•Graduate (flexible based on communication skills).
•2-4 years of experience (freshers welcome; BPO/sales preferred).
•Strong communication with a neutral/clear English accent.
•Sales mindset with persuasive ability, plus active listening and customer empathy.
•Basic system/CRM handling ability.

Experience:2-4 yearsBPOSales

Skills:CommunicationPersuasive abilityActive listeningCustomer empathyResilience

Languages:English

Tech Stack:CRM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT