Braze

3 days ago

Customer Success Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own renewals, retention, and net retention goals for a portfolio of technology-focused customers. Serve as a trusted advisor and main point of contact, partnering with Account Executives for commercial alignment. Build shared Success Plans to drive feature adoption, analyze product usage to identify account health risks, and coordinate across Braze teams to ensure seamless support from onboarding through ongoing success. Likely onsite time with customers and occasional international travel.

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own client renewals, retention, and net retention targets for your customers.
•Serve as the primary point of contact and trusted advisor; coordinate with Account Executives for commercial alignment.
•Drive feature adoption by building shared Success Plans and providing strategic guidance and day-to-day advice.
•Proactively analyze customer product usage to identify opportunities and risks to account health; maintain regular customer engagement.
•Advocate for customers by soliciting and synthesizing product feedback, provide customer education to maximize product usage, and coordinate with other Braze teams to deliver seamless support.

Travel: Medium travel

Pay and Benefits

Perks:EquityRetirementPaid LeaveHealth InsuranceDentalVisionParental LeaveLearning Budget

Key Requirements

•Proven customer success track record, helping customers achieve measurable outcomes.
•2-5 years of relevant experience in onboarding, customer success, implementations, or project management.
•Excellent written and verbal communication with strong follow-up skills; ability to listen and understand strategic problems.
•Experience managing complex accounts or projects with sophisticated clients and multiple stakeholders.
•Domain knowledge in two or more areas such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (e.g., HTML).

Experience:2-5 yearsSaaSMarketing technologyCustomer successImplementationsProject management

Skills:CommunicationFollow-upRelationship buildingTime managementTeamworkIntellectual curiosity

Languages:EnglishSpanish

Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingMarketing AnalyticsHTMLBrazeAIAI agentsModelsMarketing technology

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

3 days ago

Customer Success Manager II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own client renewals, retention, and net retention targets for your customers.
•Serve as the primary point of contact and trusted advisor; coordinate with Account Executives for commercial alignment.
•Drive feature adoption by building shared Success Plans and providing strategic guidance and day-to-day advice.
•Proactively analyze customer product usage to identify opportunities and risks to account health; maintain regular customer engagement.
•Advocate for customers by soliciting and synthesizing product feedback, provide customer education to maximize product usage, and coordinate with other Braze teams to deliver seamless support.

Travel: Medium travel

Pay and Benefits

Perks:EquityRetirementPaid LeaveHealth InsuranceDentalVisionParental LeaveLearning Budget

Key Requirements

•Proven customer success track record, helping customers achieve measurable outcomes.
•2-5 years of relevant experience in onboarding, customer success, implementations, or project management.
•Excellent written and verbal communication with strong follow-up skills; ability to listen and understand strategic problems.
•Experience managing complex accounts or projects with sophisticated clients and multiple stakeholders.
•Domain knowledge in two or more areas such as SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Programming (e.g., HTML).

Experience:2-5 yearsSaaSMarketing technologyCustomer successImplementationsProject management

Skills:CommunicationFollow-upRelationship buildingTime managementTeamworkIntellectual curiosity

Languages:EnglishSpanish

Tech Stack:SaaSMobileAPIsMarketing AutomationDirect MarketingMarketing AnalyticsHTMLBrazeAIAI agentsModelsMarketing technology

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn