Pandora Group

1 week ago

Representative, Customer Experience (f/m/d) - B2C Spain (Hamburg, DE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Deliver exceptional customer service for B2C retail customers across phone, email, and other channels, resolving inquiries within promised response times. Handle multilingual customer communications and support process optimization with feedback to improve service quality. Manage eCommerce-related escalations with a third-party contact center and support warehouse returns by identifying missing returns and coordinating resolutions. Work in a collaborative environment while adapting to different customer needs.

Location: Hamburg

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the first point of contact, delivering proactive customer service via email and calls within promised response times.
•Handle, resolve, and follow established policies for customer inquiries in different languages.
•Collaborate with Distribution Centre functions to ensure prompt and accurate information sharing to relevant teams.
•Manage eCommerce-related escalations with a third-party contact center.
•Support eCommerce warehouse returns by identifying missing returns and communicating with customers to resolve issues.

Pay and Benefits

Salary: EUR 2,875 monthly

Perks:Employee DiscountMeal AllowanceCommuter BenefitsPension SchemeFlexible Hours

Key Requirements

•Experience in a customer-facing role (virtual or in-person).
•Native-level Spanish speaker with fluent verbal and written English.
•Strong written and verbal communication skills in multiple languages (French is a plus).
•Resilience under stress, reliability, and a strong can-do attitude with teamwork.
•Basic MS Office 365 knowledge; working knowledge of CRM systems (SFSC) and desirable ERP knowledge.

Skills:CommunicationProblem-solvingTeamworkResilienceIndependent work

Languages:SpanishEnglishFrench

Tech Stack:MS Office 365CRMSFSCERP

Company Brief

Pandora Group

The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.

Industry: Luxury Goods

Headquarters: Copenhagen, Denmark

Website

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Pandora Group

1 week ago

Representative, Customer Experience (f/m/d) - B2C Spain (Hamburg, DE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Hamburg

Workplace: Onsite

Employment Type: Full time · 12 months

Job Function: Customer Success & Account Management

Key Responsibilities

•Act as the first point of contact, delivering proactive customer service via email and calls within promised response times.
•Handle, resolve, and follow established policies for customer inquiries in different languages.
•Collaborate with Distribution Centre functions to ensure prompt and accurate information sharing to relevant teams.
•Manage eCommerce-related escalations with a third-party contact center.
•Support eCommerce warehouse returns by identifying missing returns and communicating with customers to resolve issues.

Pay and Benefits

Salary: EUR 2,875 monthly

Perks:Employee DiscountMeal AllowanceCommuter BenefitsPension SchemeFlexible Hours

Key Requirements

•Experience in a customer-facing role (virtual or in-person).
•Native-level Spanish speaker with fluent verbal and written English.
•Strong written and verbal communication skills in multiple languages (French is a plus).
•Resilience under stress, reliability, and a strong can-do attitude with teamwork.
•Basic MS Office 365 knowledge; working knowledge of CRM systems (SFSC) and desirable ERP knowledge.

Skills:CommunicationProblem-solvingTeamworkResilienceIndependent work

Languages:SpanishEnglishFrench

Tech Stack:MS Office 365CRMSFSCERP

Company Brief

Pandora Group

The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.

Industry: Luxury Goods

Headquarters: Copenhagen, Denmark

Website