ITIL Service Manager

NTT
Plano
Workplace: OnsiteFull timeUSD 79,275 - 132,125 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 8+ yearsEducation: bachelorsSkills: ["Written and verbal communication","Process documentation","Continuous improvement"]

Oversee ITIL-based service support and/or technical account management on a 24x7 basis, coordinating incident ownership and client account management. Lead and manage service delivery processes including incident, problem, request, change, service level, and configuration management, plus resource coordination and dispute/technical resolution. Drive complex service delivery efforts, continuous improvement activities, and communicate effectively across tactical and strategic levels.

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FursaFursa
NTT
NTT
3 weeks ago

ITIL Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Oversee ITIL-based service support and/or technical account management on a 24x7 basis, coordinating incident ownership and client account management. Lead and manage service delivery processes including incident, problem, request, change, service level, and configuration management, plus resource coordination and dispute/technical resolution. Drive complex service delivery efforts, continuous improvement activities, and communicate effectively across tactical and strategic levels.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Lead large-scale projects and guide others on cross-functional projects.
  • •Lead complex service delivery processes and associated projects in a complex service delivery environment.
  • •Manage ITIL service delivery processes, including incident, problem, request, change, service level, and configuration management.
  • •Coordinate resources, perform client management, and manage disputes and technical resolution.
  • •Develop resolutions and analysis for complex problems and identify continuous improvement activities for client or internal processes.

Pay and Benefits

Salary: USD 79,275 - 132,125 annually
Perks:Health InsuranceDentalVisionLife InsuranceLong-term DisabilityPaid Leave401k

Key Requirements

  • •8+ years of experience as a Service Manager.
  • •Excellent understanding of ITIL processes and principles.
  • •Excellent ability to create and document process.
  • •ITIL Certification.
  • •CMDB (configuration management database) experience; experience with change management, incident management, and major incident management.
Experience:8+ years
Education:Bachelor's
Skills:Written and verbal communicationProcess documentationContinuous improvement
Certifications:ITIL Certification
Tech Stack:ITILCMDB

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn