Samsung

1 day ago

Customer Success Manager, Media and Entertainment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own end-to-end customer success for Samsung Ads, aligning with Sales on account support such as RFP responses, media planning, and post-sale kickoffs. Drive incremental revenue through proactive upsell strategies and consultative selling, using campaign performance analytics and optimization insights. Lead launch timelines and campaign reviews, collaborate with product and marketing on requirements and KPIs, and onboard clients while delivering best practices to support renewals.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Align with Sales to provide seamless account support including RFP responses, media planning, post-sale kick-off, and campaign insights/reports.
•Drive incremental revenue via proactive upsell strategies, campaign performance analytics, and consultative selling.
•Lead campaign kick-off meetings, manage launch timelines, and coordinate troubleshooting, optimization recommendations, and final reviews.
•Build and scale AI-powered advertising campaigns using machine learning models to predict performance and automate optimization based on client goals.
•Educate and guide clients, onboard new clients, and provide recommendations to support renewal business.

Pay and Benefits

Salary: USD 110,000 - 135,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kEmployee PurchaseTuition AssistancePaid LeaveStudent LoanWellness Stipend

Key Requirements

•5+ years supporting advertising sales in an account management role.
•Proven experience managing and expanding existing accounts through upselling and relationship building.
•Strong organizational skills, attention to detail, and ability to multitask.
•Experience managing CTV and/or mobile user acquisition campaigns using MMP attribution measurement and reporting.
•Bachelor’s degree required.

Experience:5+ yearsAdvertisingDigital advertisingProgrammaticCTVMobile user acquisition

Education:Bachelor's

Skills:Attention to detailMultitaskingOrganizational skillsRelationship buildingConsultative selling

Tech Stack:Machine learningAI-poweredMMP attributionCTVMobile user acquisitionProgrammaticSmart TV

Company Brief

Samsung

Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn

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Samsung

1 day ago

Customer Success Manager, Media and Entertainment

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Align with Sales to provide seamless account support including RFP responses, media planning, post-sale kick-off, and campaign insights/reports.
•Drive incremental revenue via proactive upsell strategies, campaign performance analytics, and consultative selling.
•Lead campaign kick-off meetings, manage launch timelines, and coordinate troubleshooting, optimization recommendations, and final reviews.
•Build and scale AI-powered advertising campaigns using machine learning models to predict performance and automate optimization based on client goals.
•Educate and guide clients, onboard new clients, and provide recommendations to support renewal business.

Pay and Benefits

Salary: USD 110,000 - 135,000 annually

Perks:Health InsuranceDentalVisionLife Insurance401kEmployee PurchaseTuition AssistancePaid LeaveStudent LoanWellness Stipend

Key Requirements

•5+ years supporting advertising sales in an account management role.
•Proven experience managing and expanding existing accounts through upselling and relationship building.
•Strong organizational skills, attention to detail, and ability to multitask.
•Experience managing CTV and/or mobile user acquisition campaigns using MMP attribution measurement and reporting.
•Bachelor’s degree required.

Experience:5+ yearsAdvertisingDigital advertisingProgrammaticCTVMobile user acquisition

Education:Bachelor's

Skills:Attention to detailMultitaskingOrganizational skillsRelationship buildingConsultative selling

Tech Stack:Machine learningAI-poweredMMP attributionCTVMobile user acquisitionProgrammaticSmart TV

Company Brief

Samsung

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seoul, South Korea

Founded: 1938

Glassdoor: 3.7

Website LinkedIn