Retail - Lead Store Advisor (Milan)

On Holding
Milan
Workplace: OnsiteFull timeEUR 34,000+ annuallyFunction: OtherExperience: 3+ yearsSkills: ["Communication","Interpersonal skills","Leadership","Customer focus","Adaptability"]

Lead a retail store team to deliver an exceptional customer experience while embodying the brand’s values. Supervise and mentor Store Advisors, manage daily zoning schedules, and oversee opening/closing procedures. Maintain deep product and brand expertise, uphold visual merchandising standards, and support inventory and ordering. Serve as a primary contact for store operations, train BoH processes, and provide first-level POS and in-store technology troubleshooting.

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FursaFursa
On Holding
On Holding
2 years ago

Retail - Lead Store Advisor (Milan)

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Last checked: 21 hours agoStatus: Live

Job Summary

Lead a retail store team to deliver an exceptional customer experience while embodying the brand’s values. Supervise and mentor Store Advisors, manage daily zoning schedules, and oversee opening/closing procedures. Maintain deep product and brand expertise, uphold visual merchandising standards, and support inventory and ordering. Serve as a primary contact for store operations, train BoH processes, and provide first-level POS and in-store technology troubleshooting.
Location: Milan
Workplace: Onsite
Employment Type: Full time · Permanent
Seniority: Manager level

Key Responsibilities

  • •Consistently embody and communicate the brand philosophy, values, and culture to customers and teammates through outstanding service.
  • •Supervise, mentor, and motivate Store Advisors; manage daily zoning schedules and oversee opening/closing procedures.
  • •Maintain product and brand expertise, including global initiatives (e.g., sustainability) and Athlete stories; contribute ideas for merchandising and store events.
  • •Support operational excellence by assisting with inventory management, orders, accurate stock levels, and visual merchandising standards.
  • •Act as a primary contact for store leadership on operational matters; train the team on BoH processes and provide first-level troubleshooting for POS and in-store technology.

Pay and Benefits

Salary: EUR 34,000 annually

Key Requirements

  • •3+ years of experience in a retail environment, with at least 1 year in a supervisory or leadership role.
  • •Experience in the Running, Fashion, or Sports industry is a plus (passion is essential).
  • •Exceptional communication and interpersonal skills to connect with customers and inspire your team.
  • •Proactive and quick to learn, thriving independently and collaboratively.
  • •Ability to maintain high visual merchandising standards and juggle multiple tasks while staying customer-focused.
Experience:3+ yearsRetailRunningFashionSports
Skills:CommunicationInterpersonal skillsLeadershipCustomer focusAdaptability
Languages:English
Tech Stack:POS systemsInventory managementIT systems

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn