Ecommerce Fulfillment Manager

Samsung
Plano
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsExperience: 6+ yearsEducation: bachelorsSkills: ["Process improvement","Cross-functional collaboration","Metrics-based decision making"]

Own day-to-day ecommerce fulfillment operations for orders placed on Samsung.com, ensuring timely delivery and order accuracy. Partner with logistics/shipping partners, Supply Chain, Category Managers, and Customer Service to resolve exceptions, improve SLAs, and prevent issues like backorders and end-of-life replacements. Build and maintain standardized operating procedures and use KPI metrics and operational data to drive continuous improvement.

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FursaFursa
Samsung
Samsung
1 month ago

Ecommerce Fulfillment Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 days agoStatus: Live

Job Summary

Own day-to-day ecommerce fulfillment operations for orders placed on Samsung.com, ensuring timely delivery and order accuracy. Partner with logistics/shipping partners, Supply Chain, Category Managers, and Customer Service to resolve exceptions, improve SLAs, and prevent issues like backorders and end-of-life replacements. Build and maintain standardized operating procedures and use KPI metrics and operational data to drive continuous improvement.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Manager level

Key Responsibilities

  • •Run day-to-day ecommerce fulfillment operations by reviewing open orders and exceptions and getting orders out on time and in full.
  • •Evaluate logistics and shipping partner performance, drive issue resolution, and maintain accountability to SLAs.
  • •Partner with Supply Chain and Category Managers to improve backorders, EOL/replacement, and order exceptions and proactively prevent issues.
  • •Create, improve, and document standard operating procedures for fulfillment, escalations, and reporting.
  • •Partner with Customer Service to understand consumer pain points and identify opportunities to improve customer experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveTuition AssistanceWellness Stipend

Key Requirements

  • •Bachelor’s degree required.
  • •6+ years of relevant experience in fulfillment or eCommerce business operations.
  • •Experience creating process flows and procedural documentation with KPI measurement.
Experience:6+ yearsECommerceFulfillmentOperations
Education:Bachelor's
Skills:Process improvementCross-functional collaborationMetrics-based decision making

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsung
Global conglomerate known for consumer electronics, home appliances, semiconductors, displays, and mobile devices. Designs and manufactures a wide range of products and solutions for consumers, enterprises, and industrial customers worldwide.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seoul, South Korea
Founded: 1938
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn