Care Navigator (Remote)

Sailor Health
Canada
Workplace: RemoteFull timeCAD 40,000 - 50,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Empathy","Communication","Active listening","Organization","Detail-oriented"]

Serve as the first voice patients (and their families) hear when contacting Sailor Health. Guide older adults through the intake process with warmth and clarity, coordinate care by matching patients with the right therapist, and provide steady emotional support throughout onboarding. You’ll work with a remote-first, mission-driven Patient Growth team while using tools like Google Workspace and healthcare/CRM platforms to keep each journey organized and on track.

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Sailor Health
Sailor Health
4 days ago

Care Navigator (Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the first voice patients (and their families) hear when contacting Sailor Health. Guide older adults through the intake process with warmth and clarity, coordinate care by matching patients with the right therapist, and provide steady emotional support throughout onboarding. You’ll work with a remote-first, mission-driven Patient Growth team while using tools like Google Workspace and healthcare/CRM platforms to keep each journey organized and on track.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for patients (and their families) when they reach out to Sailor Health.
  • •Guide older adults and caregivers through the intake process with warmth, clarity, and professionalism.
  • •Coordinate care by helping patients feel confident while moving through each step of onboarding.
  • •Match patients with the right therapist as part of the intake and care navigation workflow.
  • •Provide steady emotional support and reassurance throughout the journey into care.

Pay and Benefits

Salary: CAD 40,000 - 50,000 annually
Perks:Remote Work

Key Requirements

  • •Empathetic, clear communicator who listens actively and can remain kind and professional during emotional conversations.
  • •Highly organized and detail-oriented to manage multiple patients at different intake stages without missing steps.
  • •Tech-comfortable with learning tools quickly, including Google Workspace, EHR platforms (e.g., Healthie), and CRMs like HubSpot.
  • •Motivated by mental health and healthcare access for older adults, and excited to support patients’ first steps into care.
  • •Experience in healthcare, customer service, or administrative support is welcome (not required).
Experience:HealthcareCustomer service
Skills:EmpathyCommunicationActive listeningOrganizationDetail-oriented
Tech Stack:Google WorkspaceHealthieHubSpot

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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