GCC Order Management

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Problem-solving","Judgment","Adaptability","Interpersonal skills"]

Support order management operations as a key resource to the manager by driving team alignment, resolving complex customer and multi-site order issues, and improving operational processes. Develop standardized training materials and process documentation, collaborate across teams (including FSO, order fulfillment, and engineering), and ensure compliance requirements and KPIs are met. Handle complex customer requests, manage MDG customer master setup and entitlement compliance, and help resolve recurring system issues through RIT/UAT testing.

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Applied Materials
Applied Materials
4 days ago

GCC Order Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support order management operations as a key resource to the manager by driving team alignment, resolving complex customer and multi-site order issues, and improving operational processes. Develop standardized training materials and process documentation, collaborate across teams (including FSO, order fulfillment, and engineering), and ensure compliance requirements and KPIs are met. Handle complex customer requests, manage MDG customer master setup and entitlement compliance, and help resolve recurring system issues through RIT/UAT testing.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations

Key Responsibilities

  • •Act as a key resource to the manager by supporting team alignment, driving operational improvements, and resolving complex issues.
  • •Lead cross-functional collaboration with FSO, Order Fulfillment, Engineering, and others to resolve complex issues and drive expedition strategy.
  • •Handle complex customer requests and manage multi-site scenarios involving orders, billing, and entitlement.
  • •Contribute to system testing (RIT/UAT) and proactively resolve recurring system issues (e.g., B2B, ASN), recommending improvements.
  • •Ensure operational processes meet compliance requirements and contribute to functional KPIs and strategic goals.

Key Requirements

  • •Develop and standardize training materials and process documentation to support team learning and consistency.
  • •Lead cross-functional collaboration to resolve complex operational and delivery issues and drive expedition strategy.
  • •Manage complex customer requests and multi-site order scenarios involving orders, billing, and entitlement.
  • •Ensure operational processes meet compliance requirements and contribute to KPIs and strategic goals.
  • •Independently manage MDG customer master setup and entitlement compliance across multiple sites.
Skills:LeadershipProblem-solvingJudgmentAdaptabilityInterpersonal skills
Tech Stack:MDGRITUATB2BASN

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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