Sales Support Representative (Inside Sales) - Residential Trade

Ferguson
Indianapolis
Workplace: OnsiteFull timeUSD 18.71 - 29.92 hourlyFunction: Sales0Skills: ["Customer service","Upselling","Relationship building","Fast-paced execution","Decision-making"]

Provide inside sales support for Residential Trade customers by partnering with sales associates to recommend products, prepare timely quotations and accurate orders, and coordinate deliveries. Handle inbound sales calls, resolve customer questions, and use a CRM and phone system effectively. Learn new systems, software, and product knowledge quickly while demonstrating strong sales skills, including upselling, in a fast-paced environment.

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FursaFursa
Ferguson
Ferguson
2 days ago

Sales Support Representative (Inside Sales) - Residential Trade

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide inside sales support for Residential Trade customers by partnering with sales associates to recommend products, prepare timely quotations and accurate orders, and coordinate deliveries. Handle inbound sales calls, resolve customer questions, and use a CRM and phone system effectively. Learn new systems, software, and product knowledge quickly while demonstrating strong sales skills, including upselling, in a fast-paced environment.
Location: Indianapolis
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining best products and solutions.
  • •Provide personalized customer service through timely quotations and accurate sales orders.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls for general information and resolve customer concerns or questions.
  • •Use a CRM system and phone system effectively to support sales activities.

Pay and Benefits

Salary: USD 18.71 - 29.92 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid Parental

Key Requirements

  • •0-3 years of sales and/or customer service experience (preferred).
  • •Ability to learn new systems and software.
  • •Proven responsiveness to customer needs and ability to make timely decisions.
  • •Strong sales skills, including the ability to upsell.
  • •General digital literacy, including Microsoft Office.
Experience:0PlumbingHVAC
Skills:Customer serviceUpsellingRelationship buildingFast-paced executionDecision-making
Tech Stack:SalesforceCRMGenesis phone systemsMicrosoft OfficePhone system

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn