Solutions Engineer

Intercom
San Francisco
Workplace: HybridFull timeUSD 190,800 - 227,900 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Problem-solving","Communication","Interpersonal skills","Independent thinking","Empathy"]

Engage directly with customers as a trusted technical advisor across the full sales cycle. Lead technical discovery, deliver high-impact value presentations, and run tailored Proof of Concepts to demonstrate capabilities. Serve as the primary resource for RFPs and customer security questions, using standardized materials and escalating complex issues. Partner with Product, R&D, and Engineering to represent the customer voice and continuously improve the Solutions Engineering playbook.

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FursaFursa
Intercom
Intercom
1 day ago

Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Engage directly with customers as a trusted technical advisor across the full sales cycle. Lead technical discovery, deliver high-impact value presentations, and run tailored Proof of Concepts to demonstrate capabilities. Serve as the primary resource for RFPs and customer security questions, using standardized materials and escalating complex issues. Partner with Product, R&D, and Engineering to represent the customer voice and continuously improve the Solutions Engineering playbook.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery to identify and address customer needs.
  • •Deliver pre-sales technical value by articulating product expertise and demonstrating value across the sales cycle.
  • •Conduct value-based solution reviews and run tailored Proof of Concepts (POCs) to showcase capabilities.
  • •Serve as the primary resource for RFPs and customer security questions, escalating complex issues as needed.
  • •Collaborate with Product and Engineering to represent the customer voice and feed customer insights into product planning.
Travel: Low travel

Pay and Benefits

Salary: USD 190,800 - 227,900 annually
Perks:Rsus

Key Requirements

  • •3+ years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
  • •Ability to conduct technical discovery and deliver high-impact value presentations.
  • •Strong independent problem-solving skills while thriving in a collaborative team environment.
  • •Experience translating complex business challenges into tailored solutions for both technical and non-technical audiences.
  • •Familiarity managing POCs, RFPs, and addressing complex security questions.
Experience:3+ yearsPre-salesCustomer solutions
Skills:Problem-solvingCommunicationInterpersonal skillsIndependent thinkingEmpathy
Languages:English
Tech Stack:Intercom

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn