Supervisor - Hurstville (Sydney, AU)

Sephora
Sydney
Workplace: OnsiteFull time33.37+ hourlyFunction: OtherSkills: ["Leadership","Coaching","Communication","People management","Data-driven decision making"]

Lead Sephora’s client experience at the new Hurstville store by shaping a high-performance culture and coaching a team of 20+ beauty advisors. Drive sales performance to exceed KPIs, use reporting data to make operational decisions, and partner with senior store leaders on strategy. Oversee client and team priorities as the Client Experience Lead, ensuring operational excellence across sales floor and back-of-house operations.

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Sephora
Sephora
1 month ago

Supervisor - Hurstville (Sydney, AU)

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead Sephora’s client experience at the new Hurstville store by shaping a high-performance culture and coaching a team of 20+ beauty advisors. Drive sales performance to exceed KPIs, use reporting data to make operational decisions, and partner with senior store leaders on strategy. Oversee client and team priorities as the Client Experience Lead, ensuring operational excellence across sales floor and back-of-house operations.
Location: Sydney
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Lead a team of 20+ beauty advisors and foster a high-performance culture with operational excellence.
  • •Drive a high-performance selling culture to exceed KPIs and develop team capabilities through targeted coaching.
  • •Use and interpret reporting data to inform operational decisions in collaboration with store leadership.
  • •Provide effective communication and feedback within the team and with the wider management team.
  • •Serve as Client Experience Lead, overseeing client and team matters and making critical store decisions in a fast-paced environment.

Pay and Benefits

Salary: 33.37 hourly
Perks:Parental LeaveBirthday LeavePersonal LeaveLife InsuranceGym Membership

Key Requirements

  • •Extensive retail management experience, including profit and loss, sales forecasting, people management and training, stock control, and visual merchandising.
  • •Proficiency in Microsoft Office Suite for interpreting data and producing daily reports.
  • •Hands-on leadership with a strong presence on the sales floor to motivate, coach, and empower team members.
  • •Demonstrated passion for exceptional client service and creating a premium experiential retail environment.
  • •Available to work a rotating roster including late nights, weekends, and public holidays (Thursday to Sunday are busiest).
Experience:Luxury retailBeauty retail
Skills:LeadershipCoachingCommunicationPeople managementData-driven decision making
Tech Stack:Microsoft Office Suite

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn