Senior Digital Experience Observability Engineer (Glassbox / Mobile / Python)

NTT
United States
Full timeUSD 83,520 - 125,280 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5-8 yearsSkills: ["Stakeholder management","Technical communication","Documentation discipline","Independent execution","Operational excellence"]

Build and improve digital experience observability capabilities using Glassbox and AppDynamics End User Monitoring across a large enterprise footprint. Partner with business and technology stakeholders to deliver reporting, dashboards, and incident drill-down insights, while using Glassbox APIs and scripting (Python/shell) to automate workflows and extend platform value. Investigate native iOS/Android session anomalies, document runbooks, and support web and native implementations.

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FursaFursa
NTT
NTT
5 days ago

Senior Digital Experience Observability Engineer (Glassbox / Mobile / Python)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build and improve digital experience observability capabilities using Glassbox and AppDynamics End User Monitoring across a large enterprise footprint. Partner with business and technology stakeholders to deliver reporting, dashboards, and incident drill-down insights, while using Glassbox APIs and scripting (Python/shell) to automate workflows and extend platform value. Investigate native iOS/Android session anomalies, document runbooks, and support web and native implementations.
Location: United States
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with stakeholders to gather requirements and produce Glassbox-based reports and dashboards, including incident drill-down narratives for senior leaders.
  • •Build automations and tooling using Glassbox APIs to reduce routine work, expand monitoring depth, and accelerate insight delivery, including internal GenAI-enabled workflow improvements.
  • •Investigate native mobile session anomalies, crashes, and data capture issues; configure and troubleshoot Glassbox SDK instrumentation for iOS and Android.
  • •Use platform capabilities to review implementations, improve operational hygiene, and document runbooks, standards, and procedures consistently.
  • •Triage vendor issues with Glassbox and provide cross-team support for web and native implementation work when needed.

Pay and Benefits

Salary: USD 83,520 - 125,280 annually
Perks:Health InsuranceDentalVision401kPaid LeaveLife InsuranceShort Disability

Key Requirements

  • •5–8 years in technology roles covering analytics/reporting, platform engineering, or technical product/program work, ideally in regulated enterprises.
  • •5+ years translating business and technology requirements into reports, dashboards, and insights using observability/analytics platforms.
  • •5+ years working fluency with native mobile architecture (iOS and/or Android), SDK integration patterns, app lifecycle, and crash investigation as a collaborator with mobile teams.
  • •5+ years strong scripting/tooling skills (Python, shell scripting, or equivalent) to build automations and small utilities.
  • •5+ years hands-on experience with REST APIs and JSON to consume, transform, and surface platform API data into reporting and dashboards.
Experience:5-8 years
Skills:Stakeholder managementTechnical communicationDocumentation disciplineIndependent executionOperational excellence
Certifications:AWS certifications
Tech Stack:GlassboxAppDynamics End User MonitoringAppDynamics EUMPythonShell scriptingREST APIsJSONIOSAndroidGenAIGrafanaPower BITableauTealiumAdobe LaunchJavaScriptCI/CDGitGitHubAWS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn