韩语电话技术支持工程师

HP
China
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer focus","Communication","Organization coordination","Teamwork","Responsibility"]

通过电话或社交平台为韩国客户提供专业的远程技术支持服务，按流程分析并给出解决方案，同时在系统中准确记录信息。遇到特殊案例及时升级，并与其他团队协作完成客户问题解决。确保在规定时间内以高质量响应需求，持续关注客户体验并提升客户满意度。

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FursaFursa
HP
HP
2 days ago

韩语电话技术支持工程师

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

通过电话或社交平台为韩国客户提供专业的远程技术支持服务，按流程分析并给出解决方案，同时在系统中准确记录信息。遇到特殊案例及时升级，并与其他团队协作完成客户问题解决。确保在规定时间内以高质量响应需求，持续关注客户体验并提升客户满意度。
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Graduate level

Key Responsibilities

  • •通过电话或Social平台为韩国客户提供专业的远程技术支持服务。
  • •按照流程给客户提供解决方案，并在系统上记录完整正确信息。
  • •对特殊案例及时升级，并与其他团队合作解决客户问题。
  • •在规定时间内以最高质量响应并满足最终用户需求，关注客户体验并确保客户满意度。

Key Requirements

  • •2027应届毕业生，专业不限。
  • •韩语精通（母语水平），语音语调标准，敬语使用熟练。
  • •熟练掌握办公软件以及网络操作环境。
  • •以客户为中心，能承受工作压力。
  • •工作主动积极，具备良好的组织协调与沟通能力，敬业精神和团队协作能力。
Skills:Customer focusCommunicationOrganization coordinationTeamworkResponsibility
Languages:Korean
Tech Stack:Office softwareNetwork operations

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
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Glassdoor: 3.8
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