Forward Deployed Engineer Secure Services Edge (Remote)

Cisco
Austin
Workplace: RemoteFull timeUSD 186,900 - 267,700 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Technical leadership","Customer advocacy","Two-way advocacy","Judgment","Communication"]

Serve as a technical liaison between Cisco Security Service Edge (SSE) product/engineering teams and large enterprise customers. Lead customer escalations end to end, recommend deployment best practices, reproduce and translate technical evidence (logs, pcaps, configs) into actionable RCA outcomes, and feed recurring issues into product roadmaps. Support CX-driven runbooks and use Bash/Python diagnostics plus AI-assisted log analysis to accelerate troubleshooting and adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cisco
Cisco
3 days ago

Forward Deployed Engineer Secure Services Edge (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as a technical liaison between Cisco Security Service Edge (SSE) product/engineering teams and large enterprise customers. Lead customer escalations end to end, recommend deployment best practices, reproduce and translate technical evidence (logs, pcaps, configs) into actionable RCA outcomes, and feed recurring issues into product roadmaps. Support CX-driven runbooks and use Bash/Python diagnostics plus AI-assisted log analysis to accelerate troubleshooting and adoption.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Serve as the technical liaison between SSE product/engineering teams and the largest, most strategic enterprise SSE customers, representing both sides with accurate technical context.
  • •Lead technical relationship and critical issues for named large/strategic SSE accounts end to end.
  • •Own sophisticated escalations with reproducible evidence (timeline, impact, repro steps, logs, pcaps, redacted configs) and translate outcomes back to customers.
  • •Drive proactive account health by improving deployment/rollout planning and configuration/policy consistency.
  • •Build CX-driven runbooks and documentation from lessons learned, and script diagnostics/health checks/automations and lab reproduction using Bash/Python.
Travel: High travel

Pay and Benefits

Salary: USD 186,900 - 267,700 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related technical field with 10+ years experience, or a Master's with 7+ years experience in networking, security, or cloud infrastructure.
  • •7+ years of networking/security experience with direct customer ownership.
  • •Strong DNS, routing, IPsec tunnels, TLS, SAML, and SWG/Web Proxy experience, plus cloud networking experience.
  • •Experience across zero trust access, VPN, web inspection in the cloud, CASB, DLP, and firewall policy.
  • •5+ years of experience with identity and SSO integrations (SAML/OIDC, SCIM) in enterprise deployments.
Experience:7+ yearsNetworkingSecurityCloud infrastructureEnterprise deployments
Education:Bachelor's in Computer Science, Computer Engineering, Information Technology, or related technical field
Skills:Technical leadershipCustomer advocacyTwo-way advocacyJudgmentCommunication
Tech Stack:DNSRoutingIPsecTLSSAMLWeb ProxyZero trust accessVPNWeb inspectionCASBDLPFirewall policySSOSAML/OIDCSCIMBashPythonWiresharkTcpdumpPacket capture

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor