Owner Relations Customer Support Professional

Devon Energy
Oklahoma City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: high_schoolSkills: ["Oral & Written Communication","Results Oriented","Active Learning","Digital Literacy","Business Acumen"]

Serve as the primary point of contact for interest owners and accounts payable suppliers, handling inquiries by phone and email. Triage and resolve questions related to financial transactions, account balances, billing statements, refunds, adjustments, and account modifications. Collaborate with Accounting, Finance, Land, Division Orders, and Technical Support to investigate discrepancies, update tickets accurately, and provide intermediate guidance on invoicing, payment handling, and reconciliations. Participate in on-call rotations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Devon Energy
Devon Energy
2 days ago

Owner Relations Customer Support Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for interest owners and accounts payable suppliers, handling inquiries by phone and email. Triage and resolve questions related to financial transactions, account balances, billing statements, refunds, adjustments, and account modifications. Collaborate with Accounting, Finance, Land, Division Orders, and Technical Support to investigate discrepancies, update tickets accurately, and provide intermediate guidance on invoicing, payment handling, and reconciliations. Participate in on-call rotations.
Location: Oklahoma City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary interface for customer relations with interest owners and accounts payable suppliers, addressing inquiries from external stakeholders
  • •Handle customer inquiries via telephone and email, clarifying financial transactions, account balances, and billing statements
  • •Process refunds, adjustments, and account modifications according to prescribed procedures while adhering to protocols
  • •Investigate inconsistencies within financial records, identify corrective measures, and support timely resolution of discrepancies
  • •Review knowledge base documentation and keep the ticketing system updated until inquiries are resolved; participate in on-call rotations

Key Requirements

  • •High school diploma/GED/Higher Secondary education is required
  • •3+ years of relevant experience in customer service, helpdesk support, or related roles
  • •Experience in financial accounting support is preferred
  • •Strong oral and written communication
  • •Proficiency with digital tools and helpdesk workflows (ticketing, documentation procedures, and data protection practices)
Experience:3+ years
Education:High School in Business Administration, Oral & Written Communications or related discipline
Skills:Oral & Written CommunicationResults OrientedActive LearningDigital LiteracyBusiness Acumen
Certifications:Microsoft Certified - Customer Service Associate (Microsoft 365)
Tech Stack:Remote Assistance ToolsHelpdesk Ticketing SystemCustomer Relationship Management (CRM)

Company Brief

Devon Energy
Independent energy company focused on the exploration, development, and production of oil, natural gas, and natural gas liquids. Operates major assets across U.S. shale basins and emphasizes capital-efficient production and shareholder returns.
Industry: Oil & Gas
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Oklahoma City, United States
Founded: 1971
WebsiteLinkedIn