Customer Support Specialist (DACH - German speaking)

Light
London
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Independent work","Team collaboration","Attention to detail"]

Provide first-point support to German-speaking DACH customers via email and chat, handling how-to and technical questions for an AI-native finance ERP. Triage and troubleshoot live customer issues when needed, analyze product malfunctions, and ensure cases are fully resolved. Proactively engage customers, share feedback and feature requests with Account Management, Product, Sales, and Marketing, and keep help center content up to date in collaboration with learning and development.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Light
Light
3 days ago

Customer Support Specialist (DACH - German speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Provide first-point support to German-speaking DACH customers via email and chat, handling how-to and technical questions for an AI-native finance ERP. Triage and troubleshoot live customer issues when needed, analyze product malfunctions, and ensure cases are fully resolved. Proactively engage customers, share feedback and feature requests with Account Management, Product, Sales, and Marketing, and keep help center content up to date in collaboration with learning and development.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer queries via email or chat in a timely and accurate way.
  • •Troubleshoot live customer issues during meetings when needed.
  • •Analyze and report product malfunctions, ensuring technical issues are fully resolved.
  • •Proactively engage with customers to solve issues before they become problems and help them use key features.
  • •Gather customer feedback and share it with Account Managers, Product, Sales, and Marketing; keep help center articles accurate.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityPaid Leave

Key Requirements

  • •At least 2 years of customer support experience.
  • •Experience supporting customers in a B2B SaaS environment.
  • •Fluent in German and English (spoken and written).
  • •Experience using a case/ticket management system (e.g., Intercom, Pylon, Zendesk).
  • •Excellent communication and problem-solving skills, able to work independently and in a team.
Experience:2+ yearsB2B SaaSFintechCustomer support
Skills:CommunicationProblem-solvingIndependent workTeam collaborationAttention to detail
Languages:GermanEnglish
Tech Stack:IntercomPylonZendeskNetSuiteSAPQuickBooksXero

Company Brief

Light
Builds an AI-native, fully automated general ledger and finance platform that automates AR, AP, bookkeeping and multinational financial reporting for modern technology companies.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Copenhagen, Denmark
Founded: 2023
WebsiteLinkedIn