Customer Support Specialist

Clio
Toronto
Workplace: HybridFull timeCAD 56,000+ annuallyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Analytical skills","Communication","Problem-solving","Coaching","Growth mindset"]

Join the Customer Support Team in Toronto to help legal professionals using Clio’s legal AI platform. You’ll handle inbound requests via phone, AI-enabled chat, and email, troubleshoot and resolve product issues, and coach customers as a trusted advisor. You’ll also identify upsell opportunities and capture customer feedback for product teams, supported by structured training, coaching, and a 12–24 month growth pathway.

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Clio
Clio
9 hours ago

Customer Support Specialist

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Last checked: 9 hours agoStatus: Live

Job Summary

Join the Customer Support Team in Toronto to help legal professionals using Clio’s legal AI platform. You’ll handle inbound requests via phone, AI-enabled chat, and email, troubleshoot and resolve product issues, and coach customers as a trusted advisor. You’ll also identify upsell opportunities and capture customer feedback for product teams, supported by structured training, coaching, and a 12–24 month growth pathway.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)
Seniority: Graduate level

Key Responsibilities

  • •Handle inbound support requests via phone, AI-enabled chat, and email for legal professionals and their clients.
  • •Become a product expert by diagnosing, troubleshooting, and resolving product issues.
  • •Serve as a trusted advisor by providing solutions and coaching customers to use Clio more efficiently.
  • •Identify when customers may fit an additional product or service and connect them with the right team.
  • •Capture customer feedback for product teams and drive your own growth within the support culture.

Pay and Benefits

Salary: CAD 56,000 annually
Perks:Health InsuranceDentalVisionCounseling BenefitRrsp MatchingResp ContributionFlexible Time

Key Requirements

  • •Bachelor’s degree or diploma (or graduating in your final semester with graduation by May 2026, or a recent graduate within the past 2 years).
  • •Educational background in Computer Science, Business, Communications, or related fields with transferable customer support skills.
  • •Excellent analytical skills and strong verbal and written communication, including explaining complex technical concepts to non-technical audiences.
  • •Curiosity about law, tech, and AI, and an interest in using technology to solve problems.
  • •Strong desire to win and have fun on a high-performing team (growth mindset and optimism).
Education:Bachelor's
Skills:Analytical skillsCommunicationProblem-solvingCoachingGrowth mindset
Tech Stack:AIArtificial intelligenceAI-enabled chatAPIsPostmanRPythonHTMLRubySQL

Company Brief

Clio
Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.
Industry: LegalTech
Headquarters: Vancouver, Canada
Founded: 2008
WebsiteLinkedIn