CSR/Teller- North College Hill (Cincinnati, OH) - Full Time

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Problem-solving","Confidentiality","Judgment"]

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, resolving questions and issues, and ensuring a positive customer experience. Handle daily office responsibilities, manage cash handling activities, maintain accurate balancing in line with policy, and stay current on retail procedures. Refer customers to appropriate bankers and business partners for consultative conversations using required tools for tracking, while following ethics and risk policies.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller- North College Hill (Cincinnati, OH) - Full Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller, listening to customers’ needs, resolving questions and issues, and ensuring a positive customer experience. Handle daily office responsibilities, manage cash handling activities, maintain accurate balancing in line with policy, and stay current on retail procedures. Refer customers to appropriate bankers and business partners for consultative conversations using required tools for tracking, while following ethics and risk policies.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Listen to customers’ needs, ask questions to understand them, and guide customers to the appropriate financial services.
  • •Provide follow-up, resolve issues, and maintain clear, timely communication with customers.
  • •Perform daily office responsibilities with the platform team to keep the office operating efficiently.
  • •Maintain a balancing record in line with policy and find/correct outages as needed.
  • •Identify customer needs during interactions and make consultative referrals to bankers and business partners using tracking tools.

Key Requirements

  • •High school diploma/GED.
  • •Ability to handle extensive cash handling.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment in problem resolution.
Education:High School
Skills:Customer serviceProblem-solvingConfidentialityJudgment

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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Glassdoor: 3.7
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