Jobber

1 month ago

Customer Retention Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Join the Customer Success team as a Customer Retention Specialist, owning high-volume, customer-facing conversations to understand cancellation drivers, guide at-risk customers to solutions, and protect recurring revenue. You’ll conduct inbound/outbound retention calls, lead value sessions, and collaborate with cross-functional teams to improve product adoption, onboarding, and long-term customer success.

Location: Vancouver, Edmonton, Waterloo, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with customers at risk of cancellation through retention-focused phone conversations and booked calls to identify solutions that help them continue to succeed with Jobber
•Conduct proactive outbound retention calls to customers showing churn risk, using signals such as account health indicators to address challenges before cancellation
•Facilitate scheduled value sessions to help customers overcome blockers and unlock full value of their Jobber subscription through feature adoption and best practices
•Use a consultative, diagnostic approach to uncover root causes behind churn risk and recommend solutions that address customer needs
•Partner with cross-functional teams to share retention insights and contribute to improvements across product, onboarding, and customer experience

Pay and Benefits

Perks:Health InsuranceEquityRrsp MatchingRetirement Savings

Key Requirements

•A track record of thriving in high-volume, customer-facing environments with strong results and high-quality customer experience
•Genuine curiosity about customer challenges; asks great questions, listens, and understands problems before proposing solutions
•Ability to translate product knowledge into customer solutions by connecting features to customer needs
•Ability to influence outcomes through consultative conversations, guiding customers through complex situations such as cancellations, product challenges, or pricing concerns
•Strong verbal communication, customer-first mindset, empathy, and clarity

Experience:Customer successCustomer retentionCloud-based software

Skills:CommunicationEmpathyProblem-solvingResilienceAdaptability

Languages:English

Tech Stack:CRMCall center softwareAI tools

Company Brief

Jobber

Provides cloud-based business management software for home and field service businesses to manage quoting, scheduling, invoicing, payments, and client communications, serving hundreds of thousands of service professionals worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Edmonton, Canada

Founded: 2011

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Jobber

1 month ago

Customer Retention Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Vancouver, Edmonton, Waterloo, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with customers at risk of cancellation through retention-focused phone conversations and booked calls to identify solutions that help them continue to succeed with Jobber
•Conduct proactive outbound retention calls to customers showing churn risk, using signals such as account health indicators to address challenges before cancellation
•Facilitate scheduled value sessions to help customers overcome blockers and unlock full value of their Jobber subscription through feature adoption and best practices
•Use a consultative, diagnostic approach to uncover root causes behind churn risk and recommend solutions that address customer needs
•Partner with cross-functional teams to share retention insights and contribute to improvements across product, onboarding, and customer experience

Pay and Benefits

Perks:Health InsuranceEquityRrsp MatchingRetirement Savings

Key Requirements

•A track record of thriving in high-volume, customer-facing environments with strong results and high-quality customer experience
•Genuine curiosity about customer challenges; asks great questions, listens, and understands problems before proposing solutions
•Ability to translate product knowledge into customer solutions by connecting features to customer needs
•Ability to influence outcomes through consultative conversations, guiding customers through complex situations such as cancellations, product challenges, or pricing concerns
•Strong verbal communication, customer-first mindset, empathy, and clarity

Experience:Customer successCustomer retentionCloud-based software

Skills:CommunicationEmpathyProblem-solvingResilienceAdaptability

Languages:English

Tech Stack:CRMCall center softwareAI tools

Company Brief

Jobber

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Edmonton, Canada

Founded: 2011

Glassdoor: 3.5

Website LinkedIn Glassdoor