Customer Care Manager (Australia)

Odoo
Gold Coast
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Organization","Autonomy","Priority management","Problem-solving"]

Own a portfolio of ~1,000 mass-market customers and ensure a seamless journey from onboarding through expansion and renewals. Serve as the primary point of contact, providing guidance and support while balancing automation and high-touch engagement. Partner with Sales to uncover growth opportunities and develop customer expansion strategies, collaborating across Support and Services to improve outcomes.

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Odoo
Odoo
3 months ago

Customer Care Manager (Australia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of ~1,000 mass-market customers and ensure a seamless journey from onboarding through expansion and renewals. Serve as the primary point of contact, providing guidance and support while balancing automation and high-touch engagement. Partner with Sales to uncover growth opportunities and develop customer expansion strategies, collaborating across Support and Services to improve outcomes.
Location: Gold Coast
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of approximately 1,000 mass-market customers, balancing automation and personalized engagement based on individual needs.
  • •Facilitate successful onboarding for new customers by ensuring they have the tools and resources to thrive.
  • •Serve as the primary point of contact for customers, providing guidance and support throughout their projects.
  • •Collaborate with Sales to identify growth opportunities and develop strategies for customer expansion.
  • •Work with Sales, Support, and Services to ensure customers enjoy a seamless experience.

Pay and Benefits

Perks:Hybrid WorkMeal AllowanceFree Coffee

Key Requirements

  • •Passion for software products and understanding of customer needs.
  • •Strong communication skills and business acumen.
  • •Highly organized with the ability to work autonomously and manage time effectively.
  • •Strong priority management skills to thrive under pressure.
  • •Full unrestricted working rights in Australia.
Experience:SoftwareCustomer support
Skills:CommunicationOrganizationAutonomyPriority managementProblem-solving
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn