Hearing Wellness Advisor - Cardiff

Sonova
Cardiff
Workplace: OnsiteFull timeGBP 26,500+ annuallyFunction: OtherEducation: high_schoolSkills: ["Customer focus","Communication","Organizational skills","Attention to detail","Administration"]

Support customers throughout their hearing journey in a Boots Hearingcare clinic. Serve as the first point of contact, perform hearing screenings and pre-clinic checks, help with hearing aid maintenance and aftercare, assist Audiologists with clinic flow, and handle administration, appointments, and records. Work with access to the latest hearing technology and structured training, plus a clear pathway from Hearing Wellness Advisor to QHAD and qualified Audiologist.

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FursaFursa
Sonova
Sonova
1 day ago

Hearing Wellness Advisor - Cardiff

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Support customers throughout their hearing journey in a Boots Hearingcare clinic. Serve as the first point of contact, perform hearing screenings and pre-clinic checks, help with hearing aid maintenance and aftercare, assist Audiologists with clinic flow, and handle administration, appointments, and records. Work with access to the latest hearing technology and structured training, plus a clear pathway from Hearing Wellness Advisor to QHAD and qualified Audiologist.
Location: Cardiff
Workplace: Onsite
Employment Type: Full time
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers with a warm, professional welcome
  • •Carry out hearing screenings and pre-clinic checks
  • •Support hearing aid maintenance, aftercare, and troubleshooting
  • •Assist Audiologists with clinic flow and customer preparation
  • •Manage administration, appointments, and customer records accurately

Pay and Benefits

Salary: GBP 26,500 annually
Perks:Annual BonusDiscount CardFree FluPension SchemeLife AssuranceAnnual LeaveFree HearingFamily Discounted

Key Requirements

  • •GCSEs (or equivalent) Grade C/5 or above in Maths, English, and Science
  • •Strong customer focus and performance
  • •Ability to balance academic study with clinical practice
  • •Confidence working with customers in a consultative environment
  • •Strong communication, organisational, and attention to detail skills
Education:High School in GCSEs (or equivalent)
Skills:Customer focusCommunicationOrganizational skillsAttention to detailAdministration

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website