Customer Experience Specialist - Accounting

Serve as the first point of contact for small business owners, bookkeepers, and accountants, helping them get the most from Xero through proactive outreach and responsive support. Resolve customer questions across phone, email, and chat using Salesforce, and apply your accounting fundamentals to deliver helpful, not just quick, answers. Help customers understand the bigger picture, escalate when needed, and support a team using proactive campaigns and emerging technology.