Renewal Representative

Reltio
North Carolina, Texas, Florida, Massachusetts, Colorado, Georgia, New Jersey, Tennessee, Pennsylvania
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: bachelorsSkills: ["Customer service","Relationship-building","Communication","Organizational skills","Attention to detail"]

Own the end-to-end renewal process for a portfolio of standard customer renewals, managing timing, customer communication, and retention-focused outcomes. Prepare renewal proposals and quotes, validate deal economics (ARR, discounts, increases, quantities), and negotiate within established guidelines. Coordinate approvals and contracting with Sales Operations, Finance, Legal, and partner with Account Executives and Customer Success Managers to identify cross-sell and expansion opportunities.

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FursaFursa
Reltio
Reltio
4 days ago

Renewal Representative

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Last checked: 3 hours agoStatus: Live

Job Summary

Own the end-to-end renewal process for a portfolio of standard customer renewals, managing timing, customer communication, and retention-focused outcomes. Prepare renewal proposals and quotes, validate deal economics (ARR, discounts, increases, quantities), and negotiate within established guidelines. Coordinate approvals and contracting with Sales Operations, Finance, Legal, and partner with Account Executives and Customer Success Managers to identify cross-sell and expansion opportunities.
Location: North Carolina, Texas, Florida, Massachusetts, Colorado, Georgia, New Jersey, Tennessee, Pennsylvania
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Manage end-to-end renewal process for an assigned portfolio of standard customer renewals, following renewal processes, commercial guidelines, and escalation procedures.
  • •Prepare internal renewal preparation 120 days prior and proactively engage customers 90–120 days prior to confirm timing, requirements, and next steps.
  • •Develop renewal proposals and quotes using approved pricing and contractual terms; validate deal economics (ARR, contract value, quantities, discounts, increases).
  • •Negotiate standard renewal terms within established guidelines and escalate complex negotiations, pricing exceptions, or non-standard deal structures.
  • •Maintain accurate renewal and pipeline records in Salesforce and other required systems; monitor risk and support churn prevention, while identifying upsell/cross-sell opportunities during renewals.

Key Requirements

  • •Bachelor’s degree or equivalent combination of education and relevant professional experience.
  • •1–2 years of related experience in renewals, sales, account management, customer success, sales operations, deal desk, or another customer-facing/commercial role, preferably in SaaS/technology.
  • •Strong customer service and relationship-building skills to communicate professionally with customers and internal stakeholders.
  • •Strong written and verbal communication plus strong organizational/time-management skills to manage multiple renewals and deadlines.
  • •Proficiency in Microsoft Excel and analytical/problem-solving skills with strong attention to detail for pricing, risk, and discrepancy escalation.
Experience:1-2 yearsSaaSTechnologyRenewals
Education:Bachelor's
Skills:Customer serviceRelationship-buildingCommunicationOrganizational skillsAttention to detail
Languages:English
Tech Stack:Microsoft ExcelExcelSalesforceCPQ

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn