Onsite Event Coordinator

Fever Up
Tokyo
Workplace: OnsiteFull timeFunction: Executive & General ManagementSkills: ["Face-to-face communication","Organizational skills","Time management","Problem-solving","Collaboration"]

Coordinate and manage onsite event staff and day-of-event operations, ensuring teams are trained on Fever policies and run smoothly from ticket validation to customer flow management. Oversee event device inventories (PDAs, computers, POS), handle onsite customer complaints with timely solutions, and report pre/post event status and incidents to Fever Managers. Serve as the onsite point of contact for partner and production teams while representing Fever’s brand and standards.

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FursaFursa
Fever Up
Fever Up
1 month ago

Onsite Event Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Coordinate and manage onsite event staff and day-of-event operations, ensuring teams are trained on Fever policies and run smoothly from ticket validation to customer flow management. Oversee event device inventories (PDAs, computers, POS), handle onsite customer complaints with timely solutions, and report pre/post event status and incidents to Fever Managers. Serve as the onsite point of contact for partner and production teams while representing Fever’s brand and standards.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management

Key Responsibilities

  • •Coordinate and manage onsite event staff, ensuring they’re trained on their duties and Fever policies.
  • •Run event operations including device inventories (PDAs, computers, POS), ticket validation systems, and customer flow/queue control.
  • •Manage onsite payment devices and accounts for F&B/Merch.
  • •Handle onsite customer complaints and provide appropriate solutions and alternatives within time limits.
  • •Provide daily reporting to Fever Managers on event status and pre/post findings, and act as the onsite point of contact representing Fever brand, culture, and policies.

Pay and Benefits

Perks:Event DiscountMeal CardCommuter BenefitsLanguage Support

Key Requirements

  • •Fluency in both English and Japanese.
  • •Experience in event coordination roles (desirable).
  • •Excellent face-to-face communication skills.
  • •Strong organization and time management skills.
  • •Ability to solve problems strategically and efficiently during on-site issues.
Experience:Event coordination
Skills:Face-to-face communicationOrganizational skillsTime managementProblem-solvingCollaboration
Languages:EnglishJapanese
Tech Stack:Fever Partners AppPOS

Company Brief

Fever Up
Fever is a global events discovery and ticketing platform that curates and sells experiences, from immersive theatre and pop-ups to concerts and local activities, helping venues and organizers reach audiences worldwide.
Industry: Events & Live Entertainment
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Madrid, Spain
Founded: 2011
WebsiteLinkedIn