Customer Advocate CDJR - Part-time

Carvana
Ohio, Cleveland
Workplace: OnsitePart timeUSD 19 - 21 hourlyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Customer service","Communication","Safety focus","Attention to detail","Self-motivation"]

Create a welcoming, memorable pickup experience for customers at the dealership by handling customer paperwork, entering thorough notes in the customer tracking system, and promptly answering questions. Ensure safe operations by maintaining a clean driving record and following the CMV Driver Qualification policy. This part-time role includes weekend shifts and requires strong in-person customer service alongside physically demanding vehicle work.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
2 days ago

Customer Advocate CDJR - Part-time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Create a welcoming, memorable pickup experience for customers at the dealership by handling customer paperwork, entering thorough notes in the customer tracking system, and promptly answering questions. Ensure safe operations by maintaining a clean driving record and following the CMV Driver Qualification policy. This part-time role includes weekend shifts and requires strong in-person customer service alongside physically demanding vehicle work.
Location: Ohio, Cleveland
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Create an amazing, memorable pickup experience for customers onsite at the dealership.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Swiftly address customer questions to ensure a positive experience.
  • •Drive frequently while maintaining safe practices and a clean driving record per CMV Driver Qualification policy.
  • •Maintain readiness for shift coverage on Fridays, Saturdays, and Sundays from 9 am to 5 pm.

Pay and Benefits

Salary: USD 19 - 21 hourly
Perks:401kPaid LeaveHealth Insurance

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to read, write, speak, and understand English.
  • •Must be able to perform physically demanding tasks (e.g., detailing vehicles and lifting/pulling items up to 50 lbs) and work in indoor/outdoor conditions.
  • •Must be at least 21 years of age and possess a valid driver's license.
  • •Candidates must be able to (or obtain) required state-specific licensing/notary within specified timeframes (notary within 90 days; additional license requirements vary by state).
Experience:2+ years
Skills:Customer serviceCommunicationSafety focusAttention to detailSelf-motivation
Licenses:NotaryVehicle Verifier licenseSalesperson license
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn