SpaceX

2 months ago

Customer Support Associate, Bilingual - Greek (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Join SpaceX's Starlink Customer Operations to triage, troubleshoot, and resolve customer issues for a global satellite broadband service. You will analyze trends, design simple support interventions, and collaborate cross-functionally to improve workflows and knowledge resources, delivering exceptional customer experiences in Greek and English from an on-site Redmond/Bastrop location.

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels; be an internal advocate for the customer
•Provide technical support to customers using hardware, software, and network expertise
•Surface product, process, and training issues by combining quantitative and qualitative methods
•Collaborate with internal teams to improve troubleshooting workflows and resolve root-cause issues
•Create and maintain an internal knowledge base and help center collateral

Pay and Benefits

Perks:Health Insurance401kPaid LeavePaid HolidaysDisability Insurance

Key Requirements

•High school diploma or equivalency
•1+ years of experience in a front-line customer support role
•Fluent in English and Greek
•Excellent problem-solving and sleuthing skills; relentless and own it
•Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Experience:1+ yearsStarlinkSpacetechCustomer support

Education:High School

Skills:CommunicationProblem-solvingEmpathyTime managementTeamwork

Languages:EnglishGreek

Tech Stack:NetworkingHardwareSoftware development

Company Brief

SpaceX

Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn

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SpaceX

2 months ago

Customer Support Associate, Bilingual - Greek (Starlink)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Redmond

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Triage and resolve customer issues across multiple channels; be an internal advocate for the customer
•Provide technical support to customers using hardware, software, and network expertise
•Surface product, process, and training issues by combining quantitative and qualitative methods
•Collaborate with internal teams to improve troubleshooting workflows and resolve root-cause issues
•Create and maintain an internal knowledge base and help center collateral

Pay and Benefits

Perks:Health Insurance401kPaid LeavePaid HolidaysDisability Insurance

Key Requirements

•High school diploma or equivalency
•1+ years of experience in a front-line customer support role
•Fluent in English and Greek
•Excellent problem-solving and sleuthing skills; relentless and own it
•Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

Experience:1+ yearsStarlinkSpacetechCustomer support

Education:High School

Skills:CommunicationProblem-solvingEmpathyTime managementTeamwork

Languages:EnglishGreek

Tech Stack:NetworkingHardwareSoftware development

Company Brief

SpaceX

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Hectocorn (USD 100B+)

Funding: Series E+

Headquarters: Hawthorne, United States

Founded: 2002

Glassdoor: 4.2

Website LinkedIn