Airtable

4 weeks ago

Director, AI Transformation & Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Lead Airtable’s global High Touch Customer Success organization to drive AI-powered transformation for enterprise customers. Shift from traditional relationship management to transformation leadership, building scalable playbooks, governance, and Centers of Excellence while partnering with Product, Engineering, Renewals, and Sales to deliver measurable business outcomes and long-term customer value.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and scale a High-Touch Customer Success organization, recruiting and developing a world-class team of HTCS Managers.
•Establish operating rhythms, performance standards, and clear career development paths for the team.
•Foster a culture of customer obsession, accountability, technical curiosity, and business impact while engaging executive stakeholders.
•Define and operationalize Airtable’s enterprise transformation methodology and govern AI adoption within customer programs.

Pay and Benefits

Perks:Remote WorkRsus

Key Requirements

•12+ years driving transformation and customer success in complex, high-growth environments.
•Experience building and leading large teams serving a wide range of customers and stakeholders, ideally across multiple regions.
•AI adopter and champion who knows where to embed AI and automation to drive efficiency in customer journeys.
•Data-driven with strong operational rigor and systems thinking to scale processes and measure outcomes.
•Excellent ability to engage senior leaders and act as a trusted advisor to drive strategic outcomes.

Experience:12+ yearsEnterprise softwareAI transformationCustomer success

Skills:LeadershipStrategic thinkingCommunicationStakeholder managementData-driven decision-making

Languages:English

Tech Stack:AIAutomationNo-codeGovernance

Company Brief

Airtable

Provides a low-code/no-code cloud-based relational database and collaboration platform that lets teams build custom apps, workflows, and automated processes without heavy engineering. Combines spreadsheet familiarity with database power for business users.

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Airtable

4 weeks ago

Director, AI Transformation & Customer Success

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Director level

Key Responsibilities

•Lead and scale a High-Touch Customer Success organization, recruiting and developing a world-class team of HTCS Managers.
•Establish operating rhythms, performance standards, and clear career development paths for the team.
•Foster a culture of customer obsession, accountability, technical curiosity, and business impact while engaging executive stakeholders.
•Define and operationalize Airtable’s enterprise transformation methodology and govern AI adoption within customer programs.

Pay and Benefits

Perks:Remote WorkRsus

Key Requirements

•12+ years driving transformation and customer success in complex, high-growth environments.
•Experience building and leading large teams serving a wide range of customers and stakeholders, ideally across multiple regions.
•AI adopter and champion who knows where to embed AI and automation to drive efficiency in customer journeys.
•Data-driven with strong operational rigor and systems thinking to scale processes and measure outcomes.
•Excellent ability to engage senior leaders and act as a trusted advisor to drive strategic outcomes.

Experience:12+ yearsEnterprise softwareAI transformationCustomer success

Skills:LeadershipStrategic thinkingCommunicationStakeholder managementData-driven decision-making

Languages:English

Tech Stack:AIAutomationNo-codeGovernance

Company Brief

Airtable

Industry: Data Infrastructure

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn