Service Manager with French (Timisoara, RO)

Atos
Romania
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Stakeholder management","Continuous improvement","Escalation handling","Service quality management"]

Ensure IT services are delivered according to service descriptions and achieve contractual SLAs. Coordinate day-to-day operational reviews with delivery teams and manage service quality, continuous improvement, and service review discussions. Serve as the primary interface across delivery, customer/account service teams, and stakeholders; act as 1st-level escalation for services in scope. Apply Atos Service Management Model (ASMM) processes and oversee service acceptance, validation, and handover for new scope.

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Atos
Atos
1 day ago

Service Manager with French (Timisoara, RO)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Ensure IT services are delivered according to service descriptions and achieve contractual SLAs. Coordinate day-to-day operational reviews with delivery teams and manage service quality, continuous improvement, and service review discussions. Serve as the primary interface across delivery, customer/account service teams, and stakeholders; act as 1st-level escalation for services in scope. Apply Atos Service Management Model (ASMM) processes and oversee service acceptance, validation, and handover for new scope.
Location: Romania
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Ensure services are delivered in line with service descriptions and meet service level targets and contractual SLAs.
  • •Coordinate operational reviews with delivery teams to provide services according to contractual requirements.
  • •Serve as the primary interface between delivery teams, customer/account service teams, and other stakeholders.
  • •Act as 1st level of escalation for technical teams for all services in scope and apply compliance against security policies.
  • •Participate in service review meetings and drive continuous improvement (e.g., automation, standardization, risk management), including service acceptance, validation, and handover.

Pay and Benefits

Perks:Work-life BalancePaid LeaveLearning Programs

Key Requirements

  • •Proficiency in French.
  • •Basic understanding of IT services and IT infrastructure services.
  • •Experience in IT service management processes, including applying the relevant service management model.
  • •ITIL certification.
  • •Preferably a technical university degree or similar qualification.
Education:Bachelor's
Skills:Stakeholder managementContinuous improvementEscalation handlingService quality management
Certifications:ITIL
Languages:French
Tech Stack:FrenchIT Service ManagementITILASMMMicrosoft OfficeOffice 365Excel

Company Brief

Atos
Global digital services and consulting firm delivering cloud, cybersecurity, big data, digital workplace, and managed services to enterprise and public sector clients. Provides IT transformation, systems integration, and outsourcing solutions worldwide.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bezons, France
Founded: 1997
WebsiteLinkedIn