Customer Specialist

CarMax
New Jersey
Workplace: OnsiteFull timeUSD 19 - 28.5 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver a customer-first experience by guiding customers through vehicle sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and scanning, and complete cosmetic inspections to meet quality standards. Handle paperwork, payments, and administrative audits, and coordinate service appointments by reviewing repair order invoices for accurate billing. Work safely and maintain a clean, organized area.

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FursaFursa
CarMax
CarMax
2 months ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver a customer-first experience by guiding customers through vehicle sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments, manage inventory check-in and scanning, and complete cosmetic inspections to meet quality standards. Handle paperwork, payments, and administrative audits, and coordinate service appointments by reviewing repair order invoices for accurate billing. Work safely and maintain a clean, organized area.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments, document appraisal details, and communicate findings to Buyers.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
  • •Handle administrative tasks and coordinate service appointments, including reviewing repair order invoices for accuracy in billing.

Pay and Benefits

Salary: USD 19 - 28.5 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills and confidence representing CarMax and its products.
  • •Ability to build relationships and create win-win solutions while following processes accurately.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma (or equivalent) with a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Valid driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn