Customer Specialist

Support customers end-to-end across buying, selling, and servicing vehicles by guiding them through sales, appraisals, test drives, and financing. Perform vehicle condition assessments, manage inventory check-in and reconciliation, and complete cosmetic inspections to meet CarMax quality standards. Handle documentation, payments, and administrative reporting, and coordinate service appointments by reviewing repair order invoices for accuracy while following EH&S requirements in a clean, customer-focused environment.