Service Lead | Citadel Outlets (Los Angeles, California (US-CA), US)

Supervise and coach sales associates on the selling floor to deliver the Burberry Experience and drive sales goal attainment. Lead a high-performing, customer-facing, service-oriented team by managing customer flow, improving selling skills, resolving escalated customer issues, and providing real-time feedback after interactions. Partner with in-store teams to deliver training and maintain service standards, including POS and store opening/closing responsibilities when needed.