Key Account Manager

Delivery Hero
Cairo
Workplace: OnsiteContractFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Data analysis","Relationship building","Problem-solving","Negotiation"]

Manage and grow orders with strategic partners by building long-term relationships with senior decision-makers, identifying and closing new sales opportunities, and increasing revenue spend per account. Run regular status and strategy meetings, deliver consistent service quality across brands, resolve operational issues with clients/restaurants, and optimize restaurant content such as MOA and delivery time. Maintain partner reviews and track activities in Salesforce.

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Delivery Hero
Delivery Hero
7 hours ago

Key Account Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Manage and grow orders with strategic partners by building long-term relationships with senior decision-makers, identifying and closing new sales opportunities, and increasing revenue spend per account. Run regular status and strategy meetings, deliver consistent service quality across brands, resolve operational issues with clients/restaurants, and optimize restaurant content such as MOA and delivery time. Maintain partner reviews and track activities in Salesforce.
Location: Cairo
Workplace: Onsite
Employment Type: Contract
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term relationships with senior decision-makers across assigned key customer accounts.
  • •Identify, develop, and close new sales opportunities.
  • •Achieve revenue targets by increasing revenue spend per account.
  • •Conduct regular status and strategy meetings to connect customer needs to product/service strategies.
  • •Maintain partner service levels and resolve operational issues; optimize restaurant content (MOA, delivery time) and provide quarterly reviews.

Key Requirements

  • •Minimum 3-5 years of full-time professional experience in a related field.
  • •Experience in an e-commerce or FMCG company (plus).
  • •Strong knowledge of the food industry market and e-commerce.
  • •Ability to analyze data and sales statistics to curate solutions.
  • •Proficiency in Excel and excellent verbal and written communication skills.
Experience:3-5 yearsE-commerceFMCGFood industry
Skills:CommunicationData analysisRelationship buildingProblem-solvingNegotiation
Languages:English
Tech Stack:SalesforceExcelMOA

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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