Associate Relationship Manager (CBB) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Sales mindset","Communication","Interpersonal skills","Customer centricity"]

Join Hang Seng’s Retail Distribution team as an Associate Relationship Manager (CBB) and complete structured training to build broad retail banking product knowledge. You’ll deliver quality customer service to Mainland and cross-border customers, identify needs and recommend banking and insurance solutions, and support sales and promotional campaigns. You’ll also maintain awareness of operational risk and ensure compliance with relevant policies and guidelines.

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FursaFursa
HSBC
HSBC
3 days ago

Associate Relationship Manager (CBB) - Hang Seng Bank (HK) (Mongkok, Kowloon, HK)

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Last checked: 7 hours agoStatus: Live

Job Summary

Join Hang Seng’s Retail Distribution team as an Associate Relationship Manager (CBB) and complete structured training to build broad retail banking product knowledge. You’ll deliver quality customer service to Mainland and cross-border customers, identify needs and recommend banking and insurance solutions, and support sales and promotional campaigns. You’ll also maintain awareness of operational risk and ensure compliance with relevant policies and guidelines.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Deliver quality customer service to Mainland and cross-border customers.
  • •Proactively identify customer needs and recommend appropriate banking services and solutions, including general banking products and insurance products.
  • •Participate in sales and promotional campaigns to acquire new business and strengthen customer loyalty.
  • •Maintain awareness of operational risks and comply with applicable policies and guidelines.
  • •Undertake structured training to develop retail banking product knowledge and progress toward Relationship Manager career development.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceRetirementAnnual LeaveEquity

Key Requirements

  • •University degree/Associate degree holders, or HKCEE/HKDSE holders with passes in Mathematics and Chinese/English.
  • •Minimum 1 year of experience in account opening and relevant direct sales experience in the banking industry.
  • •Candidates with at least 2 years of working experience from other industries will also be considered.
  • •Hold appropriate professional and regulatory qualifications (IIQE Papers 1, 2 and 3 mandatory).
  • •High proficiency in Mandarin (Cantonese and English are an advantage) and strong customer service and sales mindset.
Experience:1+ yearsBanking
Skills:Customer serviceSales mindsetCommunicationInterpersonal skillsCustomer centricity
Certifications:IIQE Papers 1IIQE Papers 2IIQE Papers 3HKSI Papers 1HKSI Papers 7HKSI Papers 8Enhanced Competency Framework (ECF)Certified Banker (CB)Hong Kong Institute of Bankers (HKIB)
Languages:MandarinCantoneseEnglish

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn