Team Lead - Global E-Commerce Search Operations - Mandarin Speaking

TikTok
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: bachelorsSkills: ["People management","Attention to details","Interpersonal skills","Judgment","Training and coaching"]

Lead and manage the local Search Operations team for TikTok’s global e-commerce search experience. Own delivery of localized search operations, BPO quality management, QA, RCA, and data-driven deep dives, with reporting and policy recommendations. Optimize workflows, SOPs, and performance outcomes for productivity, quality, and efficiency. Partner with Product and R&D to improve search strategies, train BPO sites, and maintain high standards aligned to TikTok’s core values.

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FursaFursa
TikTok
TikTok
5 hours ago

Team Lead - Global E-Commerce Search Operations - Mandarin Speaking

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Last checked: 5 hours agoStatus: Live

Job Summary

Lead and manage the local Search Operations team for TikTok’s global e-commerce search experience. Own delivery of localized search operations, BPO quality management, QA, RCA, and data-driven deep dives, with reporting and policy recommendations. Optimize workflows, SOPs, and performance outcomes for productivity, quality, and efficiency. Partner with Product and R&D to improve search strategies, train BPO sites, and maintain high standards aligned to TikTok’s core values.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Lead, manage, recruit, and develop the local search operation team to maintain quality standards.
  • •Ensure services are delivered in line with TikTok core values, policies, and procedures.
  • •Drive localization of policies, processes, and strategies; manage BPO quality, QA, RCA, and data analysis with recommendations.
  • •Continuously evaluate outcomes, manage performance, and optimize workflows and SOPs to meet productivity, quality, and efficiency goals.
  • •Partner cross-functionally with product and R&D to optimize search strategies and improve user search experience; train BPO sites.

Key Requirements

  • •Bachelor's degree or equivalent education/experience (advanced degree preferred).
  • •3+ years of experience in quality management in a major tech or media company; search operations experience is a plus.
  • •At least 2 years of recent experience as a Team Lead/Content Manager/Technical Lead, with strong people management for large teams.
  • •General knowledge of search engineering/search engines and search-related strategies.
  • •Mandarin fluency for interacting with Mandarin-speaking stakeholders, plus fluency in English.
Experience:2+ yearsQuality managementSearch operations
Education:Bachelor's
Skills:People managementAttention to detailsInterpersonal skillsJudgmentTraining and coaching
Languages:MandarinEnglish

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn