Customer Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 22.68 - 22.68 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer service","Interpersonal communication","Active listening","Telephone etiquette","Multi-tasking"]

Deliver excellent service for CarMax guests by answering incoming service calls and assisting customers in person and over the phone throughout the service/repair process. Coordinate scheduling, call routing, reminder calls, and follow-ups for special-order parts while ensuring accurate repair-order documentation. Audit sublet invoices and monitor loaner logs to support compliance with CarMax guidelines, and maintain EH&S requirements in a clean, organized workspace.

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FursaFursa
CarMax
CarMax
6 days ago

Customer Operator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Deliver excellent service for CarMax guests by answering incoming service calls and assisting customers in person and over the phone throughout the service/repair process. Coordinate scheduling, call routing, reminder calls, and follow-ups for special-order parts while ensuring accurate repair-order documentation. Audit sublet invoices and monitor loaner logs to support compliance with CarMax guidelines, and maintain EH&S requirements in a clean, organized workspace.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer incoming service calls promptly and professionally, using a friendly tone and empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear responses to customer inquiries.
  • •Perform reminder calls for upcoming appointments and follow up when special-order parts arrive, including filing repair orders daily.
  • •Audit sublet invoices and monitor loaner logs for compliance, while following EH&S requirements and keeping the work area clean and orderly.

Pay and Benefits

Salary: USD 22.68 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:Customer serviceInterpersonal communicationActive listeningTelephone etiquetteMulti-tasking
Tech Stack:SpreadsheetsService systems

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn