Customer

2 months ago

Account Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Account Manager position responsible for revenue ownership across mid-market and enterprise accounts in the EMEA region. You’ll own renewals, drive expansion through value, and partner with Customer Success and Sales to move deals forward. Open to candidates in the UK or Ireland; remote work is supported with a focus on building multi-threaded relationships and forecasting renewal/expansion. Enjoy a collaborative, metrics-driven environment.

Location: United Kingdom, Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
•Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
•Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
•Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
•Partner closely with Customer Success on account health and with Sales on expansion deals; Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Pay and Benefits

Salary: 115,000 annually

Perks:Health InsuranceDentalVisionParental LeavePaid LeaveRemote WorkWellness StipendLearning Budget

Key Requirements

•3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
•Experience managing $5m ARR, predominantly in the MM (mid-market) space
•Proven ability to grow customer spend outside of overages or true-ups — expansion through adoption and value articulation
•A forecasting methodology you can walk through clearly — logic you own
•Comfortable pulling usage data, tracking health scores, and building your own dashboards

Experience:3-5 yearsSaaSEnterprise softwareMid-market

Skills:CommunicationNegotiationRelationship-buildingData analysisPresentation

Languages:English

Tech Stack:CRMData visualization

Company Brief

Customer

Customer.io provides a customer engagement platform that lets businesses send data-driven email, push, SMS, in-app messages, and webhooks to build personalized user journeys and improve retention and lifecycle communications.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 500M to 1B

Funding: Series A

Headquarters: Portland, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Customer

2 months ago

Account Manager, EMEA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: United Kingdom, Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
•Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
•Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
•Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
•Partner closely with Customer Success on account health and with Sales on expansion deals; Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

Pay and Benefits

Salary: 115,000 annually

Perks:Health InsuranceDentalVisionParental LeavePaid LeaveRemote WorkWellness StipendLearning Budget

Key Requirements

•3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
•Experience managing $5m ARR, predominantly in the MM (mid-market) space
•Proven ability to grow customer spend outside of overages or true-ups — expansion through adoption and value articulation
•A forecasting methodology you can walk through clearly — logic you own
•Comfortable pulling usage data, tracking health scores, and building your own dashboards

Experience:3-5 yearsSaaSEnterprise softwareMid-market

Skills:CommunicationNegotiationRelationship-buildingData analysisPresentation

Languages:English

Tech Stack:CRMData visualization

Company Brief

Customer

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Valuation: USD 500M to 1B

Funding: Series A

Headquarters: Portland, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn Glassdoor